October 5, 2012 Presented by Linda Salem Associate Librarian San Diego State University Special Libraries Association 2012 Fall Seminar Marina Village.
Post on 01-Jan-2016
215 Views
Preview:
Transcript
The SDSU Reference Design Project
October 5, 2012 Presented by Linda Salem
Associate Librarian San Diego State University
Special Libraries Association 2012 Fall Seminar Marina Village Conference Center
San Diego, CA
Original QuestionCollection Centric
What actions can we take to optimize use of the reference collection?
User-Centric Question
What do students and faculty need from collections, services and facilities to
improve their learning and research?
Design Opportunity
Original Project: Re-carpet and repaint the reference area in six months.
User-Centric Project: Redesign reference services and the reference area to benefit student learning.
Librarian Expertise
Apply professional expertise, standards and values to the user-centric design question.
SDSU Librarian Service Values
We believe our service design can improve student learning and faculty research.
We believe in providing custom
help and taking our work where
users are, at study tables in the
library, or out of the library.
We believe in continuous
improvement to create services that
are responsive to users’ needs as class
sizes and modes change.
Service Design
User Access to Reference Librarian Help – FTF@Desk, EREF, Chat, SKYPE, 24/7, SMS
Support by Course – Instruction Sessions & Support PagesGuides to Subject Research Resources & Reference Blog PostsTutorials on Information Literacy TopicsAccessible and Relevant CollectionsHelp from Academic Mentors & Library Interns
GROUP STUDY TABLES HAVE MOBILE DEVICE READY PRESENTATION SCREENS.PHOTO
Mobile Device Ready
Presentation Screens at
Computer Ready Group Study
Tables
Ongoing needs…
More Student Seating
Academic Mentor Supervisor
To Assess Use of Presentation Screens and Group Study Areas
More Tutorials
top related