October 5, 2012 Presented by Linda Salem Associate Librarian San Diego State University Special Libraries Association 2012 Fall Seminar Marina Village.

The SDSU Reference Design Project

October 5, 2012 Presented by Linda Salem

Associate Librarian San Diego State University

Special Libraries Association 2012 Fall Seminar Marina Village Conference Center

San Diego, CA

Design Opportunity

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What is your design question?

What is your design question?

What actions can we take to optimize use of the reference collection?

Original QuestionCollection Centric

What actions can we take to optimize use of the reference collection?

Reconsider your question

Rewrite it – User-Centric

Examples

User-Centric Design Question

User-Centric Question

What do students and faculty need from collections, services and facilities to

improve their learning and research?

Design Opportunity

Original Project: Re-carpet and repaint the reference area in six months.

User-Centric Project: Redesign reference services and the reference area to benefit student learning.

Design Opportunity

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Librarian Expertise

Apply professional expertise, standards and values to the user-centric design question.

SDSU Librarian Service Values

We believe our service design can improve student learning and faculty research.

We believe SDSU users need strong subject expertise

and strong generalist

knowledge in librarians.

We believe there is a subtext of

instruction each time we help

users.

We believe in helping as many

people as possible while

maintaining high quality service.

We believe in providing custom

help and taking our work where

users are, at study tables in the

library, or out of the library.

We believe in continuous

improvement to create services that

are responsive to users’ needs as class

sizes and modes change.

Service Design

User Access to Reference Librarian Help – FTF@Desk, EREF, Chat, SKYPE, 24/7, SMS

Support by Course – Instruction Sessions & Support PagesGuides to Subject Research Resources & Reference Blog PostsTutorials on Information Literacy TopicsAccessible and Relevant CollectionsHelp from Academic Mentors & Library Interns

Facilities Design

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Relocated ½ of Collection and Added 100 Seats

RELOCATED 1/2 OF COLLECTION

ADDED 100 SEATS

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Flexible Seating and Study Areas….

Collections, Individual Study…

GROUP STUDY TABLES HAVE MOBILE DEVICE READY PRESENTATION SCREENS.PHOTO

Mobile Device Ready

Presentation Screens at

Computer Ready Group Study

Tables

Added Computer Ready

Group Study Tables Near

Librarians

Centrally Located

Reference Help

Added Book Eye and

Copier Scanners

Ongoing needs…

More Student Seating

Academic Mentor Supervisor

To Assess Use of Presentation Screens and Group Study Areas

More Tutorials

Contact information:

PHOTOLinda Salem

[email protected]