NICE Advanced Process Automation - ConvergeOne and... · Process Automation Benefits ROI in 3-6 months Efficient Fast Flawless 10 Robots will do the work of ... Automation Robotic

NICE

Advanced Process

Automation

The Art Of Possibility

Enabling process execution with

Robotic Flawlessness and Human

Empathy

AUTOMATION FOR THE PEOPLE

NICE Process Automation Vision

“MAKE IT EFFORTLESS”

“MAKE IT RELEVANT”“SOLVE IT

NOW”“KNOW MY

STORY”

Little visibility Growing interaction complexity

Limited proactive initiatives

Service rarely contextual and

personal

CHALLENGETHE

Compliance & Regulations

What is Process Automation?

A capability that allows you to perform complex rule based work, by interacting with any software application or website in the same way a human would.

A Unique Combination of Both Attended & Unattended

‘Attended’ Desktop Automation

‘Unattended’ Robotic Automation

• No human intervention

• High volume, low value processes

• Quality, predictability, scalability & speed

• Customer & employee satisfaction

• Agent-assist with guidance callouts & automation flows

• Decision support

• Triggers unattended flows

• Adds human supervision to automated processes

Collaboration

5

Meet NEVA – NICE Employee Virtual Attendant

6

NEVA is every employee’s personal

assistant

She helps with systems, processes and

policies

Triggered manually by the employee,

automatically by screen events, or by

voice/chat bot

7

Product

Demonstration

NEVA

8

NEVA Boosts Efficiency, Compliance Adherence and Sales

▪ Provides quick links to data,

systems and actions

▪ Analyzes data & performs calculations

▪ Automates routine employee activities

▪ Prompts employees with disclaimers

▪ Ensures that compliance-related

tasks are completed

▪ Collects business data for

compliance assurance

▪ Displays relevant sales offers

drawn from NBO engines

▪ Prompts employees with

the perfect sales script

▪ Automates order execution

• Employee onboarding

• Service consistency• Immediate alignment to new policies

• Easy Distribution of new messaging

• Increases service-to-sales success

• Improves customer retention

ACHIEVE EFFICIENCY ENSURE COMPLIANCE BOOST SALES

9

Process Automation Benefits

ROI in 3-6 months

Efficient Fast Flawless

10 Robots will do the work of

100 people

Robots handle tasks 4-5 times

faster than people

Robots deliver

results with 100%

accuracy

Reduce Cost

Reduce Workload

Eliminate Errors

24x7

Robots work nights, weekends and don’t

take breaks

Increase Throughput

Focus

Let employees

focus on the value-

add activities

Increase Employee Engagement

Integration Layer

Design Environment

Business Data Collection

ReportsDecisioningEngine

Advanced Process Automation Solutions

Virtual Workforce

Real-Time Digital

Assistant

Desktop

Automation

Robotic

Automation

Cognitive Services

Intelligent Automation for Complex Processes

Cognitive Automation

Un AttendedAttended

10

Insights for Greater Process

Efficiencies

Desktop Analytics

One Enterprise Grade Automation Platform- Cloud/On Premise

‘THE’ Question Enterprises ask

11

Where do I start?

why automation projects fail

is for choosing the wrong

process to automate

#1 reason

1

2

Product

Demonstration

Automation

Finder

13

NICE Automation Finder Spots Automation Opportunities

Automation Finder is the most

effective way to identify

automation opportunities

It identifies processes with biggest ROI

based on a number of parameters,

including:

• Frequency

• Process Handle time

• Type of manual actions

Discovery

Implement

Monitor

Start Your Automation Transformation Today

NICE Robotic

Automation

Part of a Broader Solutions Portfolio

Market Leading Automation Provider

Innovative AI and ML capabilities

Unique Attended & Unattended offering

Largest, most experienced & established player

Enterprise Grade Solution

14

Leverage it

in a POC!

Available today!

Q&A – Next Steps

Prashantha Viswanatha(PV)

Prashantha.Viswanatha@nice.com

1-626-616-6286