Microsoft Lync 2010 - Practical Applications

“Microsoft Lync 2010 Practical Applications”

Jeremy SnellerBusiness Development Director

UCExpo 2011

Lync Communicator

UCExpo 2011

Click to Communicate from OfficeView presence within OutlookEscalate to voice and video chatReply to email with instant instant messagingShare your desktop with a single click

UCExpo 2011

Identity And Presence At The Core

UCExpo 2011

UCExpo 2011

Microsoft Lync – Unified Extensible Platform

Line of Business apps

CRM

ERP

Workflow

Mapping

Organogram

Kiosk

Lync Pop Up

Email

Calendar

SharePoint

Meeting Room

Face Recognition

RFID

UCExpo 2011

Unified Comms – Lync an Extensible Platform

Messaging CRM Web AppsContact Centre

Back OfficeApps

Lync Communication Platform

Open Standard Server Platform

Active Directory

IM / Presence SharePointBusiness

Apps

Mobile Maps

UCExpo 2011

Map Integration “Click to Dial”

UCExpo 2011

Lone worker security

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Integrated Communications

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Org Chart – Deep Zoom / Communications

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12“Presence” & “Click to dial” in Organisation Chart

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OrganoLync – Skills Based Organisational Search

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14“Presence” & “Click to dial” in Image Centre

Immediate “Presence” and “Click to Dial” support for Radiologists

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“Presence” & “Click to dial” in Workflow

Internal call to equipment

expert(s) for support

Call to supplier -equipment fault

requiring support or service

Support & Maintenance

kioLyncSelf Service Reception

(Integrated with Microsoft Lync)

UCExpo 2011

Kiosk Process

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User Interface

Restricted Keyboard

Similar UI to Lync

UCExpo 2011

kioLync – Self Service Reception

Microsoft OCS / Lync IntegrationProximity SensorBuilt in CameraOptional 2nd screenOptional 3D 2nd screenBadge Printer

Potential - Face RecognitionPotential – RFID in security badge

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FreeBusy – Lync Meeting room confirmation

UCExpo 2011

© NEC Corporati

Employee Employee Visitor Visitor

Reservation of meeting rooms/Visitor registration

Notificationcalling

Gate Open

Announce ofLast 5minutes

Reception

2010

VisitorManagement

System

(SharePoint)Visitor Reception

System

EntranceManagement

System

CommunicationSystem(Lync)

Meeting roomReservation

System(Exchange)

SeminarRegistration

system

Seamlessprocedure ofreception

Efficient use ofmeeting room

Efficiency ofreception

SmoothEntrance

SecureEntrance

Consolidate toPrivate Cloud

Reception Reception System System

Latest Microsoft products achieve advanced reception system

Netw

ork

MicrosoftMicrosoftPrivate DatacenterPrivate Datacenter

Invitation mail

Latest Microsoft products achieve advanced reception system

Microsoft Visitor Management System Entrance SystemEntrance System

UCExpo 2011

Zeacom Contact Centre for Microsoft Lync

B.J. HaberkornLync Group Product Manager, Microsoft Corporation

UCExpo 2011

Zeacom & NEC

Zeacom Zeacom HistoryHistoryZeacom Zeacom HistoryHistory

Zeacom & Zeacom & NEC UKNEC UK

Zeacom & Zeacom & NEC UKNEC UK

CompetitiveCompetitiveEdgeEdge

CompetitiveCompetitiveEdgeEdge

April 18, 2023

Team based presence pages combine information from the phone system , Microsoft Exchange and Microsoft OCS/Lync in a friendly visual page including calendar events and expected time of return.

Team based presence pages combine information from the phone system , Microsoft Exchange and Microsoft OCS/Lync in a friendly visual page including calendar events and expected time of return.

UCExpo 2011

Digital Signage Applications

Lync Integration

UCExpo 2011

Displays

Displays

Video Wall

No.1 Worldwide

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Dynamic Touch Content

Lync Integration

UCExpo 2011

Touch Table

Lync Integration

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Digital Signage Market

MultitouchGesture Control Motion Sensor UC & Mobile

Connection

OPS Controller•Displays Full HD video•Easy maintenance due to installation in an expansion slot•No need for power cable

OPS Display•With backlight LED•Ultra-slim design•High brightness•24/7 operations•Versatile

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… Extending Digital Signage – Panel Director

What did they see and like?

How Many Viewers? For How Long? Who?

Age, GenderPresence

Add a camera & some

powerful software

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Adanalysis – Advanced Audience Measurement

Strong Interest

Partial Interest

Aware

Viewer Status

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Touch Screen Guide

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Touch Screen Guide – Lync Integration

Jo Rayner

UCExpo 2011

Integrated Communications & RFID

Beds

Phones

Staff

UCExpo 2011

NeoFace – Facial Recognition Solutions

“Clocking In” System

Airport / Retail / Public Sector / Hospital Security

Staff & Public Monitoring

Universal Studios Access control

Access Control

NEC’s face recognition technologies ranked number one by the benchmark test carried out by the National Institute of Standards and Technology (NIST).

UCExpo 2011

Facial Analysis against a Watch List

Target uses:• Emergency Services• Border Control• Retailers• Gaming / Casinos• Hotels• Security

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Dual Screen Tablet ApplicationsUC and Data CaptureTextbook for Schools Travel Navigator

Memopad Movie with texts Distant learning

Patient Notes

Annual Report Legal Documents

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Aggregation of Mobile Networks

O2

BBRide Home Agent

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Maximum Wireless Coverage - Anywhere

Video & Audio

Live Reporting from the field

Home Agent

WLAN

Aggregator and consolidation of multiple suppliers wireless bandwidth

UCExpo 2011

NEC - Lync Integrated Components

Remote-Class

Mapping

OrganoLync

kioLync

Table-Touch

Window-Touch

Biometrics

RFIDFreeBusy Meeting Room

Display

NeoFace

Contact Centre

UCExpo 2011

3D Displays (no glasses)

NEC 24”

NEC 42”