ManageEngine IT360 Product Overview A Comprehensive Business Service Management Solution.

ManageEngine IT360Product Overview

A Comprehensive Business Service Management Solution

Agenda

About ZOHO Corporation

Introduction to ZOHO Corp. - ManageEngine

ManageEngine Enterprise IT Mgmt

Software used by over 60,000

customers including 3 out of every 5 Fortune

500 companies

ManageEngine Enterprise IT Mgmt

Software used by over 60,000

customers including 3 out of every 5 Fortune

500 companies

Business Service Management

Traditional BSM Approach

What is ManageEngine IT360 ?

BSM Tool that Helps People, Processes And Technology Work.

Troubleshoot Across Networks, Servers & Applications

ManageEngine IT360 – Key Components

ManageEngine IT360 : For Networks

10

ManageEngine IT360: Application Performance Management

11

ManageEngine IT360: End User Experience Management

Monitor Business KPIs

ManageEngine IT360 : Service Desk

Technical Benefits

• Out of the box Network, Systems and Applications Management – with Integrated Service Desk

• Distributed Architecture for higher scalability• Agentless Monitoring• Multi User – Web Client• Backend MS SQL Database Support• Easy to Evaluate & Deploy

Business Benefits

Line of Business Managers For IT Operations

Understand Performance of Business Applications

Prioritize Issues in Production

Monitor End User Experience Identify Root Cause of Performance Issues Quickly

Track KPIs and Business Metrics Plan Capacity and Ensure Higher ROI

Custom Dashboards for various Stakeholders

Reduce People Costs by Simplifying Workflows

Centralized Dashboard for Business Services

Centralized Dashboard for various Mission Critical IT Services

Business Views of IT Infrastructure

ITIL Ready Service Desk

Making people, processes and technology work smarter, together

Network Performance Dashboard

Network Device Performance Monitoring

Application Performance Dashboard

SAP Performance Monitoring

E.g. : SAP Application Performance & Availability Monitoring

Summary

Thanks!

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