Lois Wessel & Isabel Isschot - Providing care to linguistically diverse populations: The hows and whys of interpreter services
Post on 16-Jan-2015
97 Views
Preview:
DESCRIPTION
Transcript
www.clinicians.org
Providing care to linguistically diverse populations: The how and whys of interpreter services
Plain Talk in Complex Times 2013Lois Wessel, CFNP, ACU, Georgetown University
Isabel Van Isschott, MA, La Clínica del Pueblo
www.clinicians.org2
Lots to talk about today!
• Understand changes in the US population• Be familiar with legal requirements on
serving LEP Populations• Understand principles of providing
language access services• Be familiar with developing a language
access programs
Limited English Proficiency
www.clinicians.org4
LEP in United States
Diverse Communities
www.clinicians.org
www.clinicians.org6
Hearing Impairment
Patient Perspective
www.clinicians.org
http://www.tudiabetes.org/group/diabetessuppliesart?groupUrl=diabetessuppliesart&id=583967%3AGroup%3A182635&page=6
www.clinicians.org
www.clinicians.org9
Translation vs. Interpretation
Title VI Civil Rights Act 1964Executive Order 13166
No person in the United States shall, on the ground of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving Federal financial assistance.
42 U.S.C. § 2000d
Who Is Covered by Title VI?
Compliance With Title VI
OCR looks at the “totality of the circumstances” balancing four factors:
1. Number or proportion of LEP persons eligible to be served or likely to be encountered;
2. Frequency with which LEP individuals come in contact with the program;
3. Nature and importance of the program, activity, or service provided by the program to people's lives;
4. Resources available and costs.
www.clinicians.org13
Additional Requirements
www.clinicians.org14
CLAS Standards
www.clinicians.org15
Resources Available
Developing Language Access Services
Photo Credit: Beth Israel Deconess
www.clinicians.org18
LEP & Agency
Identify & Assess LEP
Communities
Providing Services
Train StaffProvide
Notice of Services
Monitor & Evaluate &
Update Services
Providing Services
Effective Language Access Policy
Directives and Implementation
Plans
Recording Primary Language
www.clinicians.org20
Policies and Procedures
Modes of Interpretation
Interpreter Training Programs
Roles of Interpreter: Cultural Broker
www.clinicians.org
Interpreter Training and Certification
www.clinicians.org26
Why Can’t Family Members Help?
Reimbursement for Interpreter Services
• Via Medicaid and the Children’s Health Insurance Program (CHIP)
• Via managed care organizations (MCO)• Via insurance companies• Via grants to primary care association (PCA)
or government agencies• May require trained and certified interpreters
top related