LM21 Operating Excellence and ITIL ® Continual Service Improvement
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LM21 Operating Excellence and ITIL ® Continual Service Improvement . A Fusion of Ideas – Session 1 Kirk Judd. ITSM Maturity Approach. LM21 M ethodology can define and implement the Roadmap to achieve needed maturity with time People Process Technology - PowerPoint PPT Presentation
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© 2005, 2009 Lockheed Martin CorporationAll Rights Reserved LM21Operating Excellence
LM21 Operating Excellence and ITIL® Continual Service Improvement
A Fusion of Ideas – Session 1Kirk Judd
© 2005, 2009 Lockheed Martin CorporationAll Rights Reserved GB - 2 LM21Operating Excellence
ITSM Maturity Approach
•LM21 Methodology can define and implement the Roadmap to achieve needed maturity with time
• People• Process• Technology
•LM21 Value Stream Mapping compares As-Is versus To-Be States – The ITIL® Assessment!
Plexent 2009
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