IT Service Management Learning Sessions* · ITIL® Orientation ITIL® Foundation ITIL® Practitioner ITIL® Continual Service Improvement (CSI) ITIL® Managing Across the Lifecycle

Educational Training & Development

IT Service Management Learning Sessions*SINGLE COURSE TITLE

ITIL® Orientation

ITIL® Foundation

ITIL® Practitioner

ITIL® Continual Service Improvement (CSI)

ITIL® Managing Across the Lifecycle (MALC)

ITIL® Operational Support & Analysis (OSA)

ITIL® Planning, Protection & Optimization (PPO)

ITIL® Release, Control and Validation (RCV)

ITIL® Service Offerings and Agreements (SOA)

ITIL® Service Design (SD)

ITIL® Service Operation (SO)

ITIL® Service Strategy (SS)

ITIL® Service Transition (ST)

RESILIA™ Foundation Awareness Components (itSM751)

RESILIA™ Practitioner Awareness Components (itSM761)

COBIT 5 Foundation v1.0

*Training classes listed and content are provided through third party partner and are subject to change or update without notice.