Page 2 This presentation is from the KaiNexus webinar “Leadership Behaviors that Create a Culture of Continuous Improvement.”
You can watch the full recording of the webinar here.
Page 3 • Leadership Behaviors (40 minutes) • Q&A (15 minutes)
– Use the GoToWebinar Meeting Panel to submit a question at any time
• Recording link will be sent via email
Page 8 “Many companies assume that the failure of the suggestion box approach is with employees that don’t care, but if we dig a little deeper we find it is the system itself that squashed enthusiasm.”
(Mark)
Page 9 Source: Healthcare Kaizen (Graban & Swartz) (Mark)
Page 12 • Leaders develop people by
1. Surfacing problems
2. Solving problems
• Creating an environment where this happens
Page 14 (blog.KaiNexus.com)
Page 15 State your belief in continuous improvement
(Mark)
Page 16 Explain why improvement is important
(tie it to goals & strategy)
Page 17 Participate in improvement
yourself
Page 18 Ask for Opportunities for Improvement
(Greg)
Page 19 Don't require everything to be an event or a project
Page 20 Emphasize small ideas
(what’s the smallest idea possible?)
(Greg)
Page 21 Ask for more than just cost savings
Page 22 Look at the process instead of blaming people
Page 23 Don’t hide ideas (be transparent)
Page 24 Quickly respond to every idea
Page 25 Turn complaints into ideas
Page 26 Turn “bad ideas” into better ideas
Page 27 Work to find something
to implement
Page 28 Help share and spread ideas
Page 29 Help create time for people to take action
Page 30 Be prepared to fail
Page 31 Keep asking for improvement
Page 32 Empower, but be a servant leader
(Mark)
Page 33 Coach, but don’t nitpick
(Mark)
Page 34 Help people see the bigger picture
(don’t suboptimize)
Page 35 Don’t overdo the “P” in
PDSA
Page 36 Don’t forget the “SA” in PDSA
Page 37 Be careful with rewards and quotas
Page 38 Give people recognition
for ideas
Page 39 Compile the results and
celebrate them
Page 40 Define
Model
Observe
Coach
Celebrate
Page 45 • Web:
– www.KaiNexus.com
• Social media:
– www.twitter.com/KaiNexus
– www.facebook.com/KaiNexus
• Email:
– Greg@KaiNexus.com
– Mark@KaiNexus.com
• Books:
– www.hckaizen.com/kaizenpreview
– www.hckaizen.com/execpreview