Transcript
Dr.V. Veera Balaji KumarSoft skills Trainer
Cygmax institute of management studies
What does this symbol mean to you?
In the United States it is a symbol for good job
In Germany the number one In Japan the number five In Ghana an insult In Malaysia the thumb is
used to point rather than a finger
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Nonverbal SignalsNonverbal SignalsVary from culture to culture
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The Evolution of Language The theory of the organic evolution of language says
that language evolved from purely manually gesture-based more focused on gestures in the mouth
We were able to categorize and conceptualize, visible (primarily manual) gestures
This led to the development of language marshalling these concepts and articulators as linguistic symbols
The words we use
Bodily actions and vocal qualities that typically accompany a verbal message
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Verbal Verbal CommunicationCommunication
Nonverbal Nonverbal CommunicationCommunication
According to experts( Mehrabian), our non-verbal language communicates about 55% of what we really mean (voice tonality contributes 38%) while words themselves contribute a mere 7%.
TOTAL IMPACT OF A MESSAGE
VERBAL7%
VOCAL38%
NON-VERBAL55%
Impact of language
Types of Nonverbal Communication
Kinesics Paralanguage Vocal interferences Spatial Usage Self-presentation cues
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Everything except
the words! Everything except
the words!
Functions of Nonverbal Communication
To provide information
To regulate interaction
To express or hide emotion and affect
To present an image
To express power and control
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RegulateRegulate InteractionInteractionFacial expressions or gestures that are used to control or regulate the flow of a conversation
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Express Emotion or Affect
Facial expressions and gestures that augment the verbal expression of feelings
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Kinesics / Proxemics
“body language” ○ motion and gestures
Kinesics
the study of communication that occurs through body movements, positions, and facial expressions
Kinesics / Proxemics
“body language” ○ using personal space
Paralanguage
Pitch Volume Rate Quality Intonation
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Vocal Interferences
Extraneous sounds or words that interrupt fluent speech“uh,” “um”“you know,” “like”
Place markers Filler
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Body language
Which of the pictures to the left represents an image of good body language during a consultation?
From birth… Our understanding
and use of non-verbal cues in facial expression are familiar to us nearly from birth
Non-verbal signals
By familiarizing ourselves with a few basic nonverbal signals, we can improve our ability to understand what people are really communicating…
A Business Deal ?!!
…and become aware of what we are broadcasting to the world with our own non-verbal cues.
A person's body posture, movements and positions more often tell us exactly what they mean (which may be the exact opposite of what they are saying).
Many people are unaware of how loudly they communicate with their bodies.
Unconscious
Our use and reading of body language is largely unconscious.
We understand what a person indicates with their gestures and body positions and we send out our own messages - but we rarely stop to think about how we do it.
Expert Communicator A few persona are
considered to have great intuition about other people.
Their understanding is actually due to careful observation of individuals, and conscious or unconscious understanding of non-verbal communication.
We need to recognize and give credibility to our own "intuition" and "feelings" about a person or situation
Kinesics
Eye Contact Facial expressions Emoticons Gesture Posture Touch
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Touch
Touching and being touched are essential to a healthy life
Touch can communicate power, empathy, understanding
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Spatial Usage Proxemics
Intimate distancePersonal distanceSocial distancePublic Distance
Territory Artifacts
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Proxemics
the study of communication that occurs through spatial behavior
Personal "space."
When a stranger or someone gets too close, we feel uncomfortable.
Unconsciously we know the distancing from others that is appropriate for our own culture.
Personal "space."
We judge our own distance and respect the space of others by avoiding getting too close and follow our "feeling" to adjust to the correct distances from friends as opposed to acquaintances or strangers.
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Self-Presentation Cues Physical Appearance
EndomorphMesomorphEctomorph
Time (Chronemics)MonochronicPolychronic
Olfactory Communication – perfumes, flowers,
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Self-Presentation
What message do you wish to send with your choice of clothing and personal grooming?
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FACIAL EXPRESSION
convey the emotional state of the individual to observers
primary means of conveying social information among Humans
more often involuntary Humans can adopt a facial expression
as a voluntary action
FACIAL EXPRESSION
Some expressions can be accurately interpreted
Some faces are often falsely read as expressing some emotion, even when they are neutral
FACIAL EXPRESSION
This is a blank expression
characterized by the neutral position of facial features and implies a lack of strong emotion
FACIAL EXPRESSION
A frown (or scowl) is a facial expression that is the opposite of a smile.
It is demonstrated as an arc facing up, and is caused by movement of the lips and the areas around the mouth.
FACIAL EXPRESSION
A Puppy face or a Puppy dog face is a facial expression that humans make that is based on canine expressions.
After you have done some wrong and you want to show your innocence.
FACIAL EXPRESSION
people use this expression as a way to get something they want or to get out of doing something undesirable
FACIAL EXPRESSION
A sneer is a scornful facial expression characterized by a slight raising of one corner of the upper lip.
FACIAL EXPRESSION
smirk (from the Old English smercian, "smile") refers to a smile evoking insolence, scorn, or offensive smugness
George W. Bush is often considered to have a trademark smirk
Smirking Bush
GESTURE
gesture is a form of non-verbal communication made with a part of the body, used instead of or in combination with verbal communication.
Yes……!!! I have done it !
GESTURE
language of gesture is rich in ways for individuals to express a variety of feelings and thoughts, from contempt and hostility to approval and affection
GESTURE
certain gesture are culture specific.
What might be a greeting gesture in one culture may be offensive in another culture.
GESTURE
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