kinesics - body language

Dr.V. Veera Balaji KumarSoft skills Trainer

Cygmax institute of management studies

What does this symbol mean to you?

In the United States it is a symbol for good job

In Germany the number one In Japan the number five In Ghana an insult In Malaysia the thumb is

used to point rather than a finger

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Nonverbal SignalsNonverbal SignalsVary from culture to culture

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The Evolution of Language The theory of the organic evolution of language says

that language evolved from purely manually gesture-based more focused on gestures in the mouth

We were able to categorize and conceptualize, visible (primarily manual) gestures

This led to the development of language marshalling these concepts and articulators as linguistic symbols

The words we use

Bodily actions and vocal qualities that typically accompany a verbal message

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Verbal Verbal CommunicationCommunication

Nonverbal Nonverbal CommunicationCommunication

According to experts( Mehrabian), our non-verbal language communicates about 55% of what we really mean (voice tonality contributes 38%) while words themselves contribute a mere 7%.

TOTAL IMPACT OF A MESSAGE

VERBAL7%

VOCAL38%

NON-VERBAL55%

Impact of language

Types of Nonverbal Communication

Kinesics Paralanguage Vocal interferences Spatial Usage Self-presentation cues

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Everything except

the words! Everything except

the words!

Functions of Nonverbal Communication

To provide information

To regulate interaction

To express or hide emotion and affect

To present an image

To express power and control

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RegulateRegulate InteractionInteractionFacial expressions or gestures that are used to control or regulate the flow of a conversation

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Express Emotion or Affect

Facial expressions and gestures that augment the verbal expression of feelings

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Kinesics / Proxemics

“body language” ○ motion and gestures

Kinesics

the study of communication that occurs through body movements, positions, and facial expressions

Kinesics / Proxemics

“body language” ○ using personal space

Paralanguage

Pitch Volume Rate Quality Intonation

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Vocal Interferences

Extraneous sounds or words that interrupt fluent speech“uh,” “um”“you know,” “like”

Place markers Filler

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Body language

Which of the pictures to the left represents an image of good body language during a consultation?

From birth… Our understanding

and use of non-verbal cues in facial expression are familiar to us nearly from birth

Non-verbal signals

By familiarizing ourselves with a few basic nonverbal signals, we can improve our ability to understand what people are really communicating…

A Business Deal ?!!

…and become aware of what we are broadcasting to the world with our own non-verbal cues.

A person's body posture, movements and positions more often tell us exactly what they mean (which may be the exact opposite of what they are saying).

Many people are unaware of how loudly they communicate with their bodies.

Unconscious

Our use and reading of body language is largely unconscious.

We understand what a person indicates with their gestures and body positions and we send out our own messages - but we rarely stop to think about how we do it.

Expert Communicator A few persona are

considered to have great intuition about other people.

Their understanding is actually due to careful observation of individuals, and conscious or unconscious understanding of non-verbal communication.

We need to recognize and give credibility to our own "intuition" and "feelings" about a person or situation

Kinesics

Eye Contact Facial expressions Emoticons Gesture Posture Touch

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Touch

Touching and being touched are essential to a healthy life

Touch can communicate power, empathy, understanding

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Spatial Usage Proxemics

Intimate distancePersonal distanceSocial distancePublic Distance

Territory Artifacts

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Proxemics

the study of communication that occurs through spatial behavior

Personal "space."

When a stranger or someone gets too close, we feel uncomfortable.

Unconsciously we know the distancing from others that is appropriate for our own culture.

Personal "space."

We judge our own distance and respect the space of others by avoiding getting too close and follow our "feeling" to adjust to the correct distances from friends as opposed to acquaintances or strangers.

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Self-Presentation Cues Physical Appearance

EndomorphMesomorphEctomorph

Time (Chronemics)MonochronicPolychronic

Olfactory Communication – perfumes, flowers,

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Self-Presentation

What message do you wish to send with your choice of clothing and personal grooming?

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FACIAL EXPRESSION

convey the emotional state of the individual to observers

primary means of conveying social information among Humans

more often involuntary Humans can adopt a facial expression

as a voluntary action

FACIAL EXPRESSION

Some expressions can be accurately interpreted

Some faces are often falsely read as expressing some emotion, even when they are neutral

FACIAL EXPRESSION

This is a blank expression

characterized by the neutral position of facial features and implies a lack of strong emotion

FACIAL EXPRESSION

A frown (or scowl) is a facial expression that is the opposite of a smile.

It is demonstrated as an arc facing up, and is caused by movement of the lips and the areas around the mouth.

FACIAL EXPRESSION

A Puppy face or a Puppy dog face is a facial expression that humans make that is based on canine expressions.

After you have done some wrong and you want to show your innocence.

FACIAL EXPRESSION

people use this expression as a way to get something they want or to get out of doing something undesirable

FACIAL EXPRESSION

A sneer is a scornful facial expression characterized by a slight raising of one corner of the upper lip.

FACIAL EXPRESSION

smirk (from the Old English smercian, "smile") refers to a smile evoking insolence, scorn, or offensive smugness

George W. Bush is often considered to have a trademark smirk

Smirking Bush

GESTURE

gesture is a form of non-verbal communication made with a part of the body, used instead of or in combination with verbal communication.

Yes……!!! I have done it !

GESTURE

language of gesture is rich in ways for individuals to express a variety of feelings and thoughts, from contempt and hostility to approval and affection

GESTURE

certain gesture are culture specific.

What might be a greeting gesture in one culture may be offensive in another culture.

GESTURE