Keys to Being Ready for The Future - StarChapter · NextGen Business Competencies Keys to Being Ready for The Future @Kupe Kupe@KupeTalks.com

NextGen Business

CompetenciesKeys to Being Ready for The Future

@Kupe

Kupe@KupeTalks.com

www.kupetalks.com

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@Kupe Kupe Kupersmith

–Steve Denning, author “Radical Management”

“a new kind of business culture

is emerging…searching out

opportunities, finding solutions

through rapid experimentation,

and achieving

agility through decisiveness.”

– Luke Hohmann, founder “Innovation Games”

Don’t become a ‘traditional agilist’.

From CEO Jeff Bezos

• High Velocity Decisions

• Resist Proxies

• External Trends

• Customer Focus

ChangeDigital

Transformation

Agile

Transformation

Business Model

Transformation

DriversAI, Cloud, Mobile, BigData,

Analytics, AR/VR, Extreme

CS, competition

internal: velocity, quality,

talent

external: customer

value/collaboration,

adaptive strategy

market movements, new

entrants, need to ‘plan’ on

longer horizon (viability

vaccination)

Challengechanging constantly, requires

integrated thinking, fear of risk

culture change: breaking

100 year old habits

short-term’ism, tech debt &

biz debt

Opportunityshiny tech, bragging rights,

investment, partnership

enablement

time-to-market (get right

stuff out faster), reduced

waste (<OpEx)

resilience, creative

invincibility, longterm biz

health

and

more…

It's All About The

"T-Word" Now

“Great artists steal.” – Picasso

Design Thinking

Systems Thinking

Organizational Development

Network & Game Theory

Open Systems Leadership

• Creating

Opportunities

• Finding

Opportunities

• Seizing

Opportunities

1. Systems Perspective

2. Customer Experience

3. Generate Hypotheses

4. Probe for Value

5. Experiment

Three Categories of Outcomes• Functional

Person Using the product or service to get a job done. They

have metrics that must be addressed so they can execute

the job perfectly.

• Financial Buyers apply a set of financial metrics to select which

product or service to acquire.

• ConsumptionThere are consumers interacting with the product or service

throughout a lifecycle. The consumers have a metrics to

judge the customer experience.

- Adapted from

research and the

work of Strategyn.

Deciding

Smarter and Faster

1. What Decisions

2. Who Decides

3. Decision Criteria

4. Learn Fast

5. Human Factors

Features Outcomes

• 4 foot wide path

• Steps every 5 feet

• Ground cover –Erosion controlmaterial.

• Etc.

vs.

Decision Filter

#norequirements

#noprojects

High Velocity Decisions

• “Bias towards action”

• “Escalate quickly”

• “I disagree, and commit”

• “Don’t ask for permission”

• “Be right a lot”

Let’s Play

“Make People Awesome” “Rally behind decisions”

Evolving

The Culture

1. New Approaches

2. New Mindsets

3. Social Networks

4. New Language

5. Flatter Structures

Three Things in Common

Engaging

For Buy-In

1. Emotional IQ

2. Storytelling

3. Harness Conflict

4. Be CoCreative

5. Make It Fun

From a recent Gallup survey.

D

C

i

Dominance Influence

SteadinessConscientious

S

Fast Paced & Outspoken

Cautious &

Reflective

Accepting

& Warm

Questioning

& Skeptical

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