Transcript
JENN LIMCEO AND CHIEF HAPPINESS OFFICERDELIVERING HAPPINESS
TEDxCALICO CANYONJANUARY 7, 2012
TAKE A MOMENT TO THINK…
WHAT ARE YOUR GOALS
IN LIFE?
WHAT ARE YOUR GOALS IN LIFE?
• “WHEN I GET _____, I’LL BE HAPPY”• “WHEN I ACHIEVE _____, I’LL BE HAPPY”• LOTTERY WINNERS• TERMINALLY INJURED OR DISABLED
OUR BRAINS ARE HARDWIRED TO SEEK HAPPINESS. YET WE’RE SUPERBAD AT PREDICTINGWHAT CAN SUSTAIN IT.
(EVEN HOMER)
MOST PEOPLE SAY THEYRE HAPPY, BUT >90% DON’T KNOW HOW TO SUSTAIN IT
HAPPINESS ISN’T NATURAL
EASY
HAPPINESS IS A SKILL LEARNED OVER TIME
WHAT WE PRACTICE AND THINK ABOUT DAILY
REFLECTION
HOW DID I GET HERE(WHY AM I DOING
WHAT I DO)?WHY AM I SO PASSIONATE ABOUT HAPPINESS?
GO BEARS!
INTERNETCONSULTANT
LAYOFFLOSERLOSS
MT. KILI
GREEN FIELDExplored and Prioritized
ZAPPOSCONSULTANT
ROCK BOTTOM REALLOSS
CAN HAPPINESS REALLY BE USED AS
A MODEL IN BUSINESS AND LIFE
?
“PEOPLE WILL FORGET WHAT YOU SAID, PEOPLE WILL FORGET WHAT YOU DID, BUT PEOPLE WILL NEVER FORGET HOW YOU MADE THEM
FEEL.”— MAYA ANGELOU
“A WOMAN’S DREAM CLOSET…”
ZAPPOSKENTUCKY WAREHOUSE
CUSTOMER EXPERIENCE
PERSONAL EMOTIONAL CONNECTION
CULTURE
#1 PRIORITY?
HOW IS CULTURE #1 PRIORITY?• HIRING FOR CULTURE• 5 WEEKS OF TRAINING• $4000 OFFER TO QUIT• ZAPPOS CULTURE BOOK
THE CULTURE BOOK
THE CULTURE BOOK
THE CULTURE BOOKWHAT IS IT?
COMPLETELY UNEDITED EXCEPT FOR TYPOS AND SPELLING
SNAPSHOT OF CULTURE EVERY YEAR – WHAT’S GOOD, WHAT DO WE NEED TO IMPROVE
STARTED AS CULTURE BOOK, NOW THE BRAND BOOK TOOJAPAN AND BRAZIL LOVE ZAPPOS EVEN THOUGH ZAPPOS DOESN’T SHIP THERE
FOR A FREE COPY – SEND ME YOUR MAILING ADDRESSJENN@DELIVERINGHAPPINESS.COM
RESEARCH SHOWS WHAT MAKES LONG-TERM SUSTAINABLE BRANDS
CULTURE ANDHIGHER PURPOSE
SOME FRAMEWORKS LEARNED ALONG THE WAY…
SO WHAT DOES THE SCIENCE OF HAPPINESSHAVE TO TELL US?
HAPPINESS FRAMEWORK 2MASLOW’S HIERARCHY
MIHÁLY CSÍKSZENTMIHÁLYI
CONCLUSION: THE SAME MODEL OF HAPPINESS CAN APPLY TO BUSINESS AND IN LIFE
18 LANGUAGESNYTIMES & WSJ BESTSELLER
IT STARTED AS A BOOK
I CAN BE A CMP!
WE HEARD FROM AROUND THE WORLD
UNIFIEDBY THE SAME VISION
REGARDLESS OF• BACKGROUND• CULTURE• IDEAS• JOB
HAPPINESS
NOW…THE MOVEMENT
TO SPREAD AND INSPIRE HAPPINESS IN THE WORLD
SCIENTIFIC SENSEBUSINESS SENSE
HUMAN SENSE
INSPIRATIONLIVE PASSIONATELY. INSPIRE AND BE INSPIRED.
COMMUNITYCONNECT PEOPLE WHO WANT A PURPOSEFUL LIFE.
EDUCATIONTEACH AND EMPOWER EACH OTHER.
EXPERIENCESCREATE MEANINGFUL MOMENTS TOGETHER.
DELIVERING HAPPINESS TODAY…
Community
Partners
130 COUNTRIES1200 CITIES
A WORLD OF SUSTAINABLE HAPPINESSAT WORK, COMMUNITY AND EVERYDAY LIFE
DELIVERING HAPPINESS EOY 2012
IMAGINE: SUPERBAD
SUPERGOOD.
WITH…GENERATIONAL ADVANCESACCESS TO INFORMATION
NATURAL DESIRE FOR HAPPINESS
REASON TO BELIEVE OTHERWISE?
DARE TO• FOLLOW YOUR PASSIONs• DEFINE/REFINE YOUR PURPOSE• BE TRUE TO YOURSELF• RECONNECT RELATIONSHIPs
THEN ASK…CAN I GO AGAINST THE ODDS CAN I PREDICT MY OWN HAPPINESS?
TEDSTER 30 DAY DARE(WHEREVER YOU ARE IN YOUR LIFE)
TOGETHER…LET’S
email me at JENN@DELIVERINGHAPPINESS.COM
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