Jenn lim TEDxCC

JENN LIMCEO AND CHIEF HAPPINESS OFFICERDELIVERING HAPPINESS

TEDxCALICO CANYONJANUARY 7, 2012

TAKE A MOMENT TO THINK…

WHAT ARE YOUR GOALS

IN LIFE?

WHAT ARE YOUR GOALS IN LIFE?

• “WHEN I GET _____, I’LL BE HAPPY”• “WHEN I ACHIEVE _____, I’LL BE HAPPY”• LOTTERY WINNERS• TERMINALLY INJURED OR DISABLED

OUR BRAINS ARE HARDWIRED TO SEEK HAPPINESS. YET WE’RE SUPERBAD AT PREDICTINGWHAT CAN SUSTAIN IT.

(EVEN HOMER)

MOST PEOPLE SAY THEYRE HAPPY, BUT >90% DON’T KNOW HOW TO SUSTAIN IT

HAPPINESS ISN’T NATURAL

EASY

HAPPINESS IS A SKILL LEARNED OVER TIME

WHAT WE PRACTICE AND THINK ABOUT DAILY

REFLECTION

HOW DID I GET HERE(WHY AM I DOING

WHAT I DO)?WHY AM I SO PASSIONATE ABOUT HAPPINESS?

GO BEARS!

INTERNETCONSULTANT

LAYOFFLOSERLOSS

MT. KILI

GREEN FIELDExplored and Prioritized

ZAPPOSCONSULTANT

ROCK BOTTOM REALLOSS

CAN HAPPINESS REALLY BE USED AS

A MODEL IN BUSINESS AND LIFE

?

“PEOPLE WILL FORGET WHAT YOU SAID, PEOPLE WILL FORGET WHAT YOU DID, BUT PEOPLE WILL NEVER FORGET HOW YOU MADE THEM

FEEL.”— MAYA ANGELOU

“A WOMAN’S DREAM CLOSET…”

ZAPPOSKENTUCKY WAREHOUSE

CUSTOMER EXPERIENCE

PERSONAL EMOTIONAL CONNECTION

CULTURE

#1 PRIORITY?

HOW IS CULTURE #1 PRIORITY?• HIRING FOR CULTURE• 5 WEEKS OF TRAINING• $4000 OFFER TO QUIT• ZAPPOS CULTURE BOOK

THE CULTURE BOOK

THE CULTURE BOOK

THE CULTURE BOOKWHAT IS IT?

COMPLETELY UNEDITED EXCEPT FOR TYPOS AND SPELLING

SNAPSHOT OF CULTURE EVERY YEAR – WHAT’S GOOD, WHAT DO WE NEED TO IMPROVE

STARTED AS CULTURE BOOK, NOW THE BRAND BOOK TOOJAPAN AND BRAZIL LOVE ZAPPOS EVEN THOUGH ZAPPOS DOESN’T SHIP THERE

FOR A FREE COPY – SEND ME YOUR MAILING [email protected]

RESEARCH SHOWS WHAT MAKES LONG-TERM SUSTAINABLE BRANDS

CULTURE ANDHIGHER PURPOSE

SOME FRAMEWORKS LEARNED ALONG THE WAY…

SO WHAT DOES THE SCIENCE OF HAPPINESSHAVE TO TELL US?

HAPPINESS FRAMEWORK 2MASLOW’S HIERARCHY

MIHÁLY CSÍKSZENTMIHÁLYI

CONCLUSION: THE SAME MODEL OF HAPPINESS CAN APPLY TO BUSINESS AND IN LIFE

18 LANGUAGESNYTIMES & WSJ BESTSELLER

IT STARTED AS A BOOK

I CAN BE A CMP!

WE HEARD FROM AROUND THE WORLD

UNIFIEDBY THE SAME VISION

REGARDLESS OF• BACKGROUND• CULTURE• IDEAS• JOB

HAPPINESS

NOW…THE MOVEMENT

TO SPREAD AND INSPIRE HAPPINESS IN THE WORLD

SCIENTIFIC SENSEBUSINESS SENSE

HUMAN SENSE

INSPIRATIONLIVE PASSIONATELY. INSPIRE AND BE INSPIRED.

COMMUNITYCONNECT PEOPLE WHO WANT A PURPOSEFUL LIFE.

EDUCATIONTEACH AND EMPOWER EACH OTHER.

EXPERIENCESCREATE MEANINGFUL MOMENTS TOGETHER.

DELIVERING HAPPINESS TODAY…

Community

Partners

130 COUNTRIES1200 CITIES

A WORLD OF SUSTAINABLE HAPPINESSAT WORK, COMMUNITY AND EVERYDAY LIFE

DELIVERING HAPPINESS EOY 2012

IMAGINE: SUPERBAD

SUPERGOOD.

WITH…GENERATIONAL ADVANCESACCESS TO INFORMATION

NATURAL DESIRE FOR HAPPINESS

REASON TO BELIEVE OTHERWISE?

DARE TO• FOLLOW YOUR PASSIONs• DEFINE/REFINE YOUR PURPOSE• BE TRUE TO YOURSELF• RECONNECT RELATIONSHIPs

THEN ASK…CAN I GO AGAINST THE ODDS CAN I PREDICT MY OWN HAPPINESS?

TEDSTER 30 DAY DARE(WHEREVER YOU ARE IN YOUR LIFE)

TOGETHER…LET’S

email me at [email protected]