Jeb Bush Governor Lucy D. Hadi Secretary 1 Countermeasures Florida Department of Children and Families Office of Quality Management Child Welfare TQM Workshop.

Jeb BushGovernor

Lucy D. HadiSecretary

1

Countermeasures

Florida Department of Children and Families Office of Quality Management

Child Welfare TQM Workshop

Performance Management StaffMary Gallagher Merlin RoulhacRonnie Evans Marcia DukesVerita Glanton Bob HowardAngie Stackhouse Coleman Zuber

Jeb BushGovernor

Lucy D. HadiSecretary

2

Countermeasures MatrixA matrix or table of factors to help show the relationship between effect, root causes and countermeasures.

• Generate solutions & ideas.

• Communicate solutions to all stakeholders.

• Have a change management (action) plan.

Jeb BushGovernor

Lucy D. HadiSecretary

3

Countermeasures Aim at Root Causes

• Eliminate

• Reduce

• Prevent

• Protect

The chief cause of problems is solutions. --- Eric Severeid

Jeb BushGovernor

Lucy D. HadiSecretary

4

Countermeasures Matrix

• Rate Effectiveness

• Rate Feasibility

• Rate Budget

Problems breed problems, and the lack of a disciplined method of openly attacking them breeds more problems. ---Crosby

Jeb BushGovernor

Lucy D. HadiSecretary

5

Developing countermeasures.

Decide what changes are needed that will lead to a verified improvement in your process or system.

• Developed to eliminate the verified root causes.

• Should act as immediate remedies to the root cause.

• They must effectively close the problem gap and be feasible

• Action Plan

Jeb BushGovernor

Lucy D. HadiSecretary

6

Barrier & Aids Analysis

• What elements prevent change?

• What elements aid change?

• Hard barriers

• Soft barriers

It is time to stop perpetuating the myth of simplicity. The system of organization invented by mankind generates complex problems that cannot be solved by simple solutions. --- Ralph Kilman

Jeb BushGovernor

Lucy D. HadiSecretary

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BARRIERS AND AIDS ANALYSIS

Countermeasure: _______________________________________________________ Practical Method: __________________________________________________

Forces Pushing Against (-)(Barriers)

Forces Pushing For (+)(Aids)

Impact

What could prevent the successful implementation?If after a year the implementation failed…what could have been a likely reason?

What force, method, element, or entity exists today that could assist in implementation?

H = HighM = MediumL = Low

Jeb BushGovernor

Lucy D. HadiSecretary

8

Action Plan

• Answers Who, What, When, How.

• Provides a timeline.

• Encourages you to think of all activities required to implement countermeasures.

• Assigns people to be responsible and accountable for certain activities.

Happy is he who can find out the causes of things.

--- Virgil

Jeb BushGovernor

Lucy D. HadiSecretary

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ACTION PLAN ROOT CAUSE: _________ DATE: ___________ COUNTERMEASURE: ___________________ PRACTICLE METHOD: __________________ ACCOUNTABLE PERSON: _____________

TIME/SCHEDULE No. TASK

6/2006 7/2006 8/2006 9/2006 10/2006 COMMENTS

1 TASK #1 2 TASK #2 3 TASK #3 4 TASK #4 5 TASK #5 AGENCY OBJECTIVE DISTRICT OBJECTIVE INDIVIDUAL PROJECT PREPARED BY LEGEND: PLAN ACTUAL

Jeb BushGovernor

Lucy D. HadiSecretary

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Don't be afraid to think outside the box!

For every complex question there is a simple answer, and it is wrong. --- H. L. Mencken

Jeb BushGovernor

Lucy D. HadiSecretary

11

Key takeaways for Countermeasures.

• Countermeasures must be specific, and realistic.

• Countermeasures must eliminate root causes.

• You must have an action plan.

• Establish timelines and milestones.

• Some one must be accountable for completion.

Few ideas are so good that they are an instant success. Some experiments and trials may be required to find the best solution.

Jeb BushGovernor

Lucy D. HadiSecretary

12

NEXT: Countermeasures Exercise.