Jeb Bush Governor Lucy D. Hadi Secretary 1 Countermeasures Florida Department of Children and Families Office of Quality Management Child Welfare TQM Workshop.

Jeb BushGovernor

Lucy D. HadiSecretary

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Countermeasures

Florida Department of Children and Families Office of Quality Management

Child Welfare TQM Workshop

Performance Management StaffMary Gallagher Merlin RoulhacRonnie Evans Marcia DukesVerita Glanton Bob HowardAngie Stackhouse Coleman Zuber

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Countermeasures MatrixA matrix or table of factors to help show the relationship between effect, root causes and countermeasures.

• Generate solutions & ideas.

• Communicate solutions to all stakeholders.

• Have a change management (action) plan.

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Countermeasures Aim at Root Causes

• Eliminate

• Reduce

• Prevent

• Protect

The chief cause of problems is solutions. --- Eric Severeid

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Countermeasures Matrix

• Rate Effectiveness

• Rate Feasibility

• Rate Budget

Problems breed problems, and the lack of a disciplined method of openly attacking them breeds more problems. ---Crosby

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Developing countermeasures.

Decide what changes are needed that will lead to a verified improvement in your process or system.

• Developed to eliminate the verified root causes.

• Should act as immediate remedies to the root cause.

• They must effectively close the problem gap and be feasible

• Action Plan

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Barrier & Aids Analysis

• What elements prevent change?

• What elements aid change?

• Hard barriers

• Soft barriers

It is time to stop perpetuating the myth of simplicity. The system of organization invented by mankind generates complex problems that cannot be solved by simple solutions. --- Ralph Kilman

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BARRIERS AND AIDS ANALYSIS

Countermeasure: _______________________________________________________ Practical Method: __________________________________________________

Forces Pushing Against (-)(Barriers)

Forces Pushing For (+)(Aids)

Impact

What could prevent the successful implementation?If after a year the implementation failed…what could have been a likely reason?

What force, method, element, or entity exists today that could assist in implementation?

H = HighM = MediumL = Low

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Action Plan

• Answers Who, What, When, How.

• Provides a timeline.

• Encourages you to think of all activities required to implement countermeasures.

• Assigns people to be responsible and accountable for certain activities.

Happy is he who can find out the causes of things.

--- Virgil

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ACTION PLAN ROOT CAUSE: _________ DATE: ___________ COUNTERMEASURE: ___________________ PRACTICLE METHOD: __________________ ACCOUNTABLE PERSON: _____________

TIME/SCHEDULE No. TASK

6/2006 7/2006 8/2006 9/2006 10/2006 COMMENTS

1 TASK #1 2 TASK #2 3 TASK #3 4 TASK #4 5 TASK #5 AGENCY OBJECTIVE DISTRICT OBJECTIVE INDIVIDUAL PROJECT PREPARED BY LEGEND: PLAN ACTUAL

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Don't be afraid to think outside the box!

For every complex question there is a simple answer, and it is wrong. --- H. L. Mencken

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Key takeaways for Countermeasures.

• Countermeasures must be specific, and realistic.

• Countermeasures must eliminate root causes.

• You must have an action plan.

• Establish timelines and milestones.

• Some one must be accountable for completion.

Few ideas are so good that they are an instant success. Some experiments and trials may be required to find the best solution.

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NEXT: Countermeasures Exercise.

Jeb Bush Governor Lucy D. Hadi Secretary 1 Countermeasures Florida Department of Children and Families Office of Quality Management Child Welfare TQM Workshop.

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