JANUARY 27-30National Apartment Leasing Professional (NALP) certification. LEASING PRESENTATION OVERCOMING OBJECTIONS CLOSING SKILLS RESIDENT RETENTION • Using technology to generate

JANUARY 27-30 (8:00AM-5:00PM EACH DAY)

Hosted by:

REGISTER BY DEC. 31: $375 member / $575 non-member REGISTER JAN. 1-8: $400 member / $600 non-member REGISTER JAN. 9-21: $450 member / $650non-member

Cancellation policy applies.

Learn more and register at www.taaonline.org/credentials

Katie is a Keynote Speaker, Facilitator and Inspiration Specialist. She has over 18 years of experience in the multifamily industry and has successfully managed properties, capital im-provements, employees,

crisis and finances with professionalism and confidence. Katie is a CAPS, CAM and NALP credential holder and a licensed Louisiana Realtor. As a faculty member of NAAEI, she facilitates credential courses and is dedicat-ed to educating industry professionals. Her passion is people, and her mission is to inspire success one person at a time!

Instructor: KATIE RIGSBY

Whether you are new or an experienced leasing consultant

you can improve your leasing performance by earning your

National Apartment Leasing Professional (NALP) certification.

LEASING PRESENTATION OVERCOMING OBJECTIONS

CLOSING SKILLS RESIDENT RETENTION

• Using technology to generate traffic

• Measuring and managing your community’s reputation

• Inspecting the leasing center, tour route, model units, and vacant

apartments

• Researching the competition & building relationships with competitors

• Compiling a comprehensive community resource tool

• Creating effective marketing plans

• Relationship sales processes & evaluating personal sales performance

• Evaluating a prospect’s commitment level and overcoming objections

• Preparing prospects for the next steps in the rental process

• Applying fair housing law and communicating rental criteria

• Qualifying prospective residents according to rental policy

• Preparing and reviewing leases with new residents

• Move-in processes

• Responding to resident issues and maintenance requests

• Building relationships with residents and creating a sense of community

• Reporting incidents, maintaining documentation,

and taking corrective action

• Maximizing revenue and operational efficiency

• Securing and processing lease renewals

• Conducting a market survey

YOU’LL LEARN ABOUT: