JANUARY 27-30 (8:00AM-5:00PM EACH DAY) Hosted by: REGISTER BY DEC. 31: $375 member / $575 non-member REGISTER JAN. 1-8: $400 member / $600 non-member REGISTER JAN. 9-21: $450 member / $650non-member Cancellation policy applies. Learn more and register at www.taaonline.org/credentials Kae is a Keynote Speaker, Facilitator and Inspiraon Specialist. She has over 18 years of experience in the mulfamily industry and has successfully managed properes, capital im- provements, employees, crisis and finances with professionalism and confidence. Kae is a CAPS, CAM and NALP credenal holder and a licensed Louisiana Realtor. As a faculty member of NAAEI, she facilitates credenal courses and is dedicat- ed to educang industry professionals. Her passion is people, and her mission is to inspire success one person at a me! Instructor: KATIE RIGSBY Whether you are new or an experienced leasing consultant you can improve your leasing performance by earning your National Apartment Leasing Professional (NALP) certification. LEASING PRESENTATION OVERCOMING OBJECTIONS CLOSING SKILLS RESIDENT RETENTION • Using technology to generate traffic • Measuring and managing your community’s reputation • Inspecting the leasing center, tour route, model units, and vacant apartments • Researching the competition & building relationships with competitors • Compiling a comprehensive community resource tool • Creating effective marketing plans • Relationship sales processes & evaluating personal sales performance • Evaluating a prospect’s commitment level and overcoming objections • Preparing prospects for the next steps in the rental process • Applying fair housing law and communicating rental criteria • Qualifying prospective residents according to rental policy • Preparing and reviewing leases with new residents • Move-in processes • Responding to resident issues and maintenance requests • Building relationships with residents and creating a sense of community • Reporting incidents, maintaining documentation, and taking corrective action • Maximizing revenue and operational efficiency • Securing and processing lease renewals • Conducting a market survey YOU’LL LEARN ABOUT:
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JANUARY 27-30 (8:00AM-5:00PM EACH DAY)
Hosted by:
REGISTER BY DEC. 31: $375 member / $575 non-member REGISTER JAN. 1-8: $400 member / $600 non-member REGISTER JAN. 9-21: $450 member / $650non-member
Cancellation policy applies.
Learn more and register at www.taaonline.org/credentials
Katie is a Keynote Speaker, Facilitator and Inspiration Specialist. She has over 18 years of experience in the multifamily industry and has successfully managed properties, capital im-provements, employees,
crisis and finances with professionalism and confidence. Katie is a CAPS, CAM and NALP credential holder and a licensed Louisiana Realtor. As a faculty member of NAAEI, she facilitates credential courses and is dedicat-ed to educating industry professionals. Her passion is people, and her mission is to inspire success one person at a time!
Instructor: KATIE RIGSBY
Whether you are new or an experienced leasing consultant
you can improve your leasing performance by earning your
National Apartment Leasing Professional (NALP) certification.
LEASING PRESENTATION OVERCOMING OBJECTIONS
CLOSING SKILLS RESIDENT RETENTION
• Using technology to generate traffic
• Measuring and managing your community’s reputation
• Inspecting the leasing center, tour route, model units, and vacant
apartments
• Researching the competition & building relationships with competitors
• Compiling a comprehensive community resource tool
• Creating effective marketing plans
• Relationship sales processes & evaluating personal sales performance
• Evaluating a prospect’s commitment level and overcoming objections
• Preparing prospects for the next steps in the rental process
• Applying fair housing law and communicating rental criteria
• Qualifying prospective residents according to rental policy
• Preparing and reviewing leases with new residents
• Move-in processes
• Responding to resident issues and maintenance requests
• Building relationships with residents and creating a sense of community
• Reporting incidents, maintaining documentation,
and taking corrective action
• Maximizing revenue and operational efficiency
• Securing and processing lease renewals
• Conducting a market survey
YOU’LL LEARN ABOUT:
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