It’s the People That Make the Difference Joanne Cebelak April 21, 2014.

It’s the People That Make the Difference

Joanne CebelakApril 21, 2014

Kendall Electric• Regional Electrical, Automation & Datacom

Distributor• Kendall Group includes JO Galloup and Great Lakes

Automation Supply• Provide customers with the highest quality

products, service, application assistance & problem solving solutions

• Employee-owned Company

Sustainability for our CustomersEducating and Installing Energy-Saving Equipment including:• Occupancy & Vacancy Sensors• Lighting/Building Controls• LEDs & Long-Life Fluorescent • VFDs / Drives• Recycling

Internal Sustainability

1. Good place to work2. Sustainable Locations• Daylighting with large windows• Lighting controls• Reduced energy & long life lighting• Recycle office products, extra wire and conduit

3. Sustainable Packaging & Delivery• Clean warehouses and distribution centers• Reuse cardboard boxes & packaging materials• Save & recycle what we can not reuse• Reusable bins for job site delivery & pick-up• Battery powered, not gas, forklifts• Optimized delivery routes . . .

4. Local Sourcing• Offer many products made in the USA• Reciprocate with local customers by using their services

keeping business local

5. Stewards of the Land and Community• Land kept in natural state to save water & eliminate the need

for mowing• We have a large corporate garden to provide fresh produce to

our community• Each location sponsors a local charity(ies) with funding &

volunteering

Success in SustainabilityWe believe our mutual long-term success is dependent upon knowledgeable people including ourselves, our suppliers and our customers.

We believe that each of us is the expert in his/her own area.

Kendall’s Sustainability PathWe believe the keys our success are to:• Employ knowledgeable people• Encourage expertise through regular technical

product training & skill development• Foster an open and employee-owned culture

The Kendall Total Quality Program

/ The Quality Committee

The value of employee input and contribution institutionalized

The Kendall Total Quality ProgramA people involvement program

Main purpose is to support our company mission:

“Kendall Electric is committed to continuously improve the quality of our processes, our business practices, and the products we represent, to provide the best overall benefit for our customers, our suppliers, and our owner-associates”

The Kendall Total Quality Program• Local teams are made up of owner-associates in

different functional areas, serving on a rotational basis annually

• Brainstorm openly, positively

• Implement a new idea(s) with measurable results

• Report on results in a multi-location presentation

Owner-Associate Responsibilities

• Understand and practice Kendall principals

• Willingly attend quality training sessions & serve on team when asked

• Share ideas on how to make our company better

• Follow proper procedures to make our processes are as efficient & error free as possible

• Work together to provide the best possible service to our customers

Management Responsibility

Engaging your people is vital to the success of corporate sustainability!

They each have their own unique set of eyes and can see new opportunities.

“One of the most important parts of the energy planning process is the community engagement. This is a community challenge that requires a community response.”

Excerpt from Slide MSU Energy Transition Plan Town Hall Meeting

MSU Communication Arts Bldg. October 24, 2013

It is the people that make the difference.

They make our sustainability efforts truly sustainable.

Joanne Cebelak

joanne.cebelak@kendallelectric.com517/322-2411