Introduction To Knowledge Management

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An introduction to Knowledge

ManagementLearning as a way of business

Knowledge and Performance

Learning

Applying

Knowledge is linked to performance.The more you know (as a team, individual or company), the better you perform

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What is knowledge?

Knowledge is the ability to take effective action

It is the Know-how, born of experience, that allows correct decisions to be made, and effective processes to be developed and applied

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What is Knowledge Management?

A managed system for ensuring that

The right knowledge

Reaches the right people

At the right time To help them make

the right decisions

Management as if

Knowledge had Value

Management as if

Knowledge had Value

KM in support of strategy

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Knowledge Management should be focused on developing, perfecting and applying

“what we need to know, to deliver our strategy”

Three key enablers

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People

In the functions, central groups, and communities of practice

In a central KM team

Accountable roles In the projects and operational divisions

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Processes

Processes built into the project and operational framework for

Learning before Learning during Learning afterProcesses applied by the experts and

communities for Creating, validating and refreshing “best

practice”

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Technologies

Technologies for Allowing communities to communicate and

collaborate (e.g. community forums) Allowing people to find “those who know” (e.g.

yellow pages) Allowing capture of new knowledge (e.g. lessons

databases) Allowing access to community knowledge (e.g.

wikis, portals, search engines) Allowing communities and experts to broadcast

new knowledge and processes (e.g. blogs)

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Connecting

Collecting

The flow of Knowledge

The Flow of Knowledge

There are two ways to exchange knowledge. You need both, for different types of knowledge

Knowledge can be exchanged through dialogue (the CONNECT route)

Knowledge can be exchanged in written or recorded form (the COLLECT route)

Motivating

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Exchange of knowledge is motivated in one of two ways

Pull, or knowledge seeking Push, or knowledge sharing Knowledge seeking is a

better place to start than Knowledge sharing

A demand for knowledge will stimulate a supply, but not vice versa

For more guidance and resources

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