© Knoco Ltd – all rights reserved An introduction to Knowledge Management Learning as a way of business
Introduction To Knowledge Management
Nov 20, 2014
Knowledge Management basics; an introduction, covering definitions of knowledge and knowledge management, the three enablers of people, process and technology, the two routes of connect and collect, and the two motivators of push and pull. From http://www.knoco.com
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© Knoco Ltd – all rights reserved
An introduction to Knowledge
ManagementLearning as a way of business
Knowledge and Performance
Learning
Applying
Knowledge is linked to performance.The more you know (as a team, individual or company), the better you perform
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What is knowledge?
Knowledge is the ability to take effective action
It is the Know-how, born of experience, that allows correct decisions to be made, and effective processes to be developed and applied
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What is Knowledge Management?
A managed system for ensuring that
The right knowledge
Reaches the right people
At the right time To help them make
the right decisions
Management as if
Knowledge had Value
Management as if
Knowledge had Value
KM in support of strategy
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Knowledge Management should be focused on developing, perfecting and applying
“what we need to know, to deliver our strategy”
Three key enablers
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People
In the functions, central groups, and communities of practice
In a central KM team
Accountable roles In the projects and operational divisions
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Processes
Processes built into the project and operational framework for
Learning before Learning during Learning afterProcesses applied by the experts and
communities for Creating, validating and refreshing “best
practice”
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Technologies
Technologies for Allowing communities to communicate and
collaborate (e.g. community forums) Allowing people to find “those who know” (e.g.
yellow pages) Allowing capture of new knowledge (e.g. lessons
databases) Allowing access to community knowledge (e.g.
wikis, portals, search engines) Allowing communities and experts to broadcast
new knowledge and processes (e.g. blogs)
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Connecting
Collecting
The flow of Knowledge
The Flow of Knowledge
There are two ways to exchange knowledge. You need both, for different types of knowledge
Knowledge can be exchanged through dialogue (the CONNECT route)
Knowledge can be exchanged in written or recorded form (the COLLECT route)
Motivating
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Exchange of knowledge is motivated in one of two ways
Pull, or knowledge seeking Push, or knowledge sharing Knowledge seeking is a
better place to start than Knowledge sharing
A demand for knowledge will stimulate a supply, but not vice versa
For more guidance and resources
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http://www.knoco.com
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