Transcript
Sage InformaticsIntroduction to ClickRoster
Babburu
2
Agenda
The Shift planning challenge The Solution: ClickRoster The Business Value ClickRoster Customers
3
Who Works, on Which Shift, Where and When
Rules, Regulations,
Unions
Required Demands
Employees availability
preferences and fairness
The Shift Planning & Scheduling Challenge
4
CustomerDemand CoverageHigh Service Level
ComplianceWorking Time Rules
Service Level Regulations
Health and Safety
OrganizationReduce Operational
CostsIncrease Efficiency
Utilization
EmployeeAvailabilityPreferences
Balance the Pain Shifts
Skills and LocationUnion Rules
The Contradicting Forces
The optimal shift plan
5
ClickRoster – The Solution
Rules & Regulations Employee Satisfaction
COSTSService Levels
ClickRoster is a Shift Planning & Scheduling solution that helps you build
the most optimized employees roster for the organization
6
Solution Key Capabilities Full Automation
Shifts Rotations ‘What if’ scenarios Apply working rules and other regulations during the shift creation process
Optimization Demand-based scheduling Using Hard Constraints (Rules) to build the candidate list Applying soft constraints (Objectives) for an optimal schedule:
Maximal demand coverage Minimal cost Maximal fitting with employee preferences Maximal fairness
7
The Business Value Higher Resource Utilization and Efficiency
Headcount saving Making best use of available resources
Better Response to Demand Organizational readiness for planned and unplanned events Dynamic events – weather, projects
“Customer satisfaction” Customer experience Citizen service
Compliance with working rules and regulations
Lower Planning Labor – Typically this is done by senior personnel
8
ClickRoster Unique Capabilities
Balancing the needs of the business with employee preferences in the most optimal way
Organizes both in-house and mobile workforces into appropriate rosters
Single solution for different categories of staff within one enterprise e.g. field service, contact centers, retail stores etc…
Highly scalable solution
9
Scalable solution (ClickRoster Customers)
Soft Drink Company 3,000 resourcesCertis Cisco 7,500 resourcesNZ Corrections 3,500 resourcesBell Canada 8,000 resourcesSerco 12,000 resources
Thank you
top related