Introduction to ClickRoster

Sage InformaticsIntroduction to ClickRoster

Babburu

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Agenda

The Shift planning challenge The Solution: ClickRoster The Business Value ClickRoster Customers

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Who Works, on Which Shift, Where and When

Rules, Regulations,

Unions

Required Demands

Employees availability

preferences and fairness

The Shift Planning & Scheduling Challenge

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CustomerDemand CoverageHigh Service Level

ComplianceWorking Time Rules

Service Level Regulations

Health and Safety

OrganizationReduce Operational

CostsIncrease Efficiency

Utilization

EmployeeAvailabilityPreferences

Balance the Pain Shifts

Skills and LocationUnion Rules

The Contradicting Forces

The optimal shift plan

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ClickRoster – The Solution

Rules & Regulations Employee Satisfaction

COSTSService Levels

ClickRoster is a Shift Planning & Scheduling solution that helps you build

the most optimized employees roster for the organization

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Solution Key Capabilities Full Automation

Shifts Rotations ‘What if’ scenarios Apply working rules and other regulations during the shift creation process

Optimization Demand-based scheduling Using Hard Constraints (Rules) to build the candidate list Applying soft constraints (Objectives) for an optimal schedule:

Maximal demand coverage Minimal cost Maximal fitting with employee preferences Maximal fairness

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The Business Value Higher Resource Utilization and Efficiency

Headcount saving Making best use of available resources

Better Response to Demand Organizational readiness for planned and unplanned events Dynamic events – weather, projects

“Customer satisfaction” Customer experience Citizen service

Compliance with working rules and regulations

Lower Planning Labor – Typically this is done by senior personnel

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ClickRoster Unique Capabilities

Balancing the needs of the business with employee preferences in the most optimal way

Organizes both in-house and mobile workforces into appropriate rosters

Single solution for different categories of staff within one enterprise e.g. field service, contact centers, retail stores etc…

Highly scalable solution

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Scalable solution (ClickRoster Customers)

Soft Drink Company 3,000 resourcesCertis Cisco 7,500 resourcesNZ Corrections 3,500 resourcesBell Canada 8,000 resourcesSerco 12,000 resources

Thank you