Introduction to Business Communicationsparklanguage.weebly.com/uploads/3/1/2/9/31290621/introduction_to_communication.pdfHorizontal Communication •A communication between same level
Post on 29-Mar-2020
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What is Communication?
Communication is an Exchange of Ideas thoughts and feelings between two or more people.
What is Business Communication?
Exchange of ideas, information for business purpose is known as Business Communication
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• To share information
• Coordination
• Development of
Relationships
• Motivation
• Management
• Problem Solving
Why Communication is Important?
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How Communication works?
Communication Cycle
SENDER RECEIVER
FEEDBACK
MESSAGE ENCODE
IDEA IDEA
DECODE
S CHANNEL
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What are principles of Communication?
• Clarity of Purpose
• Completeness
• Correctness of Message
• Clarity of Message
• Conciseness of Message
• Selection of Channel
• Removing Barriers
• Feedback
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What are types of communication?
• Verbal
• Non-Verbal
• Formal
• Informal
• Vertical
• Horizontal
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Types of Communication
Verbal Communication
• When words are used for Communication it is called as Verbal Communication.
a. Oral
b. Written
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Types of Communication
Non - Verbal Communication
• A Communication where body language, Symbols, Signs or Colors are used it is called as Non-verbal Communication.
• Body Language
• Eye Contact
• Gestures
• Postures
• Dress & Appearance
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Types of Communication
Formal Communication
• A communication where formalities and protocols are followed for communication is known as formal Communication
• Topic Bound
• Time Bound
• Language Bound
• Place Bound
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Types of Communication
Informal Communication
• A communication where formalities and protocols are not followed for communication is known as informal Communication
• Comfortable
• Stress Free
• No Fix Topic
• No Time/Language Bound
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Types of Communication
Vertical Communication
• A communication between Senior and Junior is known as Vertical Communication.
• Upward
• Downward
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Types of Communication
Horizontal Communication
• A communication between same level people is known as Horizontal Communication.
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What is Barrier to Communication
• Barrier is a problem in Communication Process.
• Because of Barrier communication fails.
Ex.
If there is noise, communication is not possible. So
Noise is a barrier to communication
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What are types of Barrier?
• Physical Barrier
• Physiological Barrier
• Psychological Barrier
• Language Barrier
• Mechanical Barrier
• Cultural Barrier
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Physical Barrier
Communication Barriers due to physical disturbances
Noise Distance Time
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Physiological Barrier
Communication Barriers due to biological defects
BLIND DEAF DUMB
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Unknown Difficult Allusions
Language Words Reference
Language Barrier
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Psychological Barrier : Extreme Emotions
Extreme Fear Shock
Happiness
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Misunderstanding Wrong Belief
Psychological Barrier : Prejudices
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Mechanical Barrier
• Faulty Mic
• Broken Internet Connection
• No Network
• Faulty Projector
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Cultural Barrier Culture shapes most of the communication patterns
specially non verbal communication.
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Removing Barrier
• Select a quite place for Communication
• Remove psychological barrier
• Use Common language and Simple Words
• Check your mechanical devices twice
• Keep one set of device in spare
• Know about the listener's culture
• Give time for feedback
• Watch body language and modify
your communication
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