Introduction to Business Communicationsparklanguage.weebly.com/uploads/3/1/2/9/31290621/introduction_to_communication.pdfHorizontal Communication •A communication between same level

Introduction to Business Communication

Dr. Sandeep Patil

Dr. Sandeep Patil : [email protected]

What is Communication?

Communication is an Exchange of Ideas thoughts and feelings between two or more people.

What is Business Communication?

Exchange of ideas, information for business purpose is known as Business Communication


Speaking Vs Communicating


• To share information

• Coordination

• Development of

Relationships

• Motivation

• Management

• Problem Solving

Why Communication is Important?


How Communication works?

Communication Cycle

SENDER RECEIVER

FEEDBACK

MESSAGE ENCODE

IDEA IDEA

DECODE

S CHANNEL


What are principles of Communication?

• Clarity of Purpose

• Completeness

• Correctness of Message

• Clarity of Message

• Conciseness of Message

• Selection of Channel

• Removing Barriers

• Feedback



What are types of communication?

• Verbal

• Non-Verbal

• Formal

• Informal

• Vertical

• Horizontal


Types of Communication

Verbal Communication

• When words are used for Communication it is called as Verbal Communication.

a. Oral

b. Written



Non - Verbal Communication

• A Communication where body language, Symbols, Signs or Colors are used it is called as Non-verbal Communication.

• Body Language

• Eye Contact

• Gestures

• Postures

• Dress & Appearance



Formal Communication

• A communication where formalities and protocols are followed for communication is known as formal Communication

• Topic Bound

• Time Bound

• Language Bound

• Place Bound



Informal Communication

• A communication where formalities and protocols are not followed for communication is known as informal Communication

• Comfortable

• Stress Free

• No Fix Topic

• No Time/Language Bound



Vertical Communication

• A communication between Senior and Junior is known as Vertical Communication.

• Upward

• Downward



Horizontal Communication

• A communication between same level people is known as Horizontal Communication.



What is Barrier to Communication

• Barrier is a problem in Communication Process.

• Because of Barrier communication fails.

Ex.

If there is noise, communication is not possible. So

Noise is a barrier to communication


What are types of Barrier?

• Physical Barrier

• Physiological Barrier

• Psychological Barrier

• Language Barrier

• Mechanical Barrier

• Cultural Barrier


Physical Barrier

Communication Barriers due to physical disturbances

Noise Distance Time


Physiological Barrier

Communication Barriers due to biological defects

BLIND DEAF DUMB


Unknown Difficult Allusions

Language Words Reference

Language Barrier


Psychological Barrier : Extreme Emotions

Extreme Fear Shock

Happiness


Misunderstanding Wrong Belief

Psychological Barrier : Prejudices


Psychological Barrier : Status

Rich-Poor Senior-Junior


Psychological Barrier : No Interest


Difference of Age

Psychological Barrier : Generation Gap


Psychological Barrier : Day Dreaming


Mechanical Barrier

• Faulty Mic

• Broken Internet Connection

• No Network

• Faulty Projector


Cultural Barrier Culture shapes most of the communication patterns

specially non verbal communication.


Removing Barrier

• Select a quite place for Communication

• Remove psychological barrier

• Use Common language and Simple Words

• Check your mechanical devices twice

• Keep one set of device in spare

• Know about the listener's culture

• Give time for feedback

• Watch body language and modify

your communication



Introduction to Business Communicationsparklanguage.weebly.com/uploads/3/1/2/9/31290621/introduction_to_communication.pdfHorizontal Communication •A communication between same level

Documents