Introducing Skype for Business: How to Plan and Prepare

INTRODUCING SKYPE FOR BUSINESS:

HOW TO PLAN AND PREPARE

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Perficient is a leading information

technology consulting firm serving clients

throughout North America.

We help clients implement business-driven

technology solutions that integrate business

processes, improve worker productivity, increase

customer loyalty and create a more agile enterprise

to better respond to new business opportunities.

ABOUT PERFICIENT

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PERFICIENT PROFILEFounded in 1997

Public, NASDAQ: PRFT

2014 revenue $456.7 million

Major market locations:

Allentown, Atlanta, Ann Arbor, Boston, Charlotte, Chicago,

Cincinnati, Columbus, Dallas, Denver, Detroit, Fairfax, Houston,

Indianapolis, Lafayette, Milwaukee, Minneapolis, New York City,

Northern California, Oxford (UK), Southern California, St. Louis,

Toronto

Global delivery centers in China and India

>2,600 colleagues

Dedicated solution practices

~90% repeat business rate

Alliance partnerships with major technology vendors

Multiple vendor/industry technology and growth awards

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INDUSTRIES Healthcare

Financial Services

Life Sciences

Consumer Markets

Automotive & Transportation

High Tech

Telecom

Energy & Utilities

Manufacturing

Media & Entertainment

PORTALPortal Frameworks

SearchSecurityWeb AnalyticsWeb Content Management

Social & CollaborationMobilityExperience Design

INTEGRATIONIntegration Frameworks

Cloud ArchitectureReference Architecture

Application IntegrationEnterprise Application IntegrationService Oriented Architecture

Process & Content IntegrationBusiness Process ManagementComplex Event ProcessingRules Engines

DATA & CONTENTBusiness Analytics

Business IntelligencePredictive AnalyticsReporting

Structured Data ManagementData Integration, Quality & GovernanceEnterprise Data WarehouseMaster Data ManagementProduct & Information Management

Unstructured Data ManagementBig DataContent IntelligenceContent Management

Enterprise Search

CUSTOMER EXPERIENCECustomer 360

Multi Channel EnablementRelationship ManagementSocial Engagement

CommerceMarketing Strategy ImplementationOrder ManagementSupply Chain ManagementService & SupportManaged Hosting

Sales & Service SupportCustomer Service, Sales Force Automation

Experience DesignStrategic Roadmaps & Envision Workshops User Research & Metrics AnalysisCreative & Interaction DesignCustom & Responsive UI Development

Digital MarketingSearch Engine MarketingOnline AdvertisingContent StrategyConversion Optimization

Management Consulting

BUSINESS OPERATIONSCorporate Performance Management

Budgeting, Forecasting & PlanningBusiness Analysis & Predictive Analytics

Enterprise Business SolutionsOracle EBSVertex Tax Solutions

Human Resource SolutionsEmployee Portals Human Resource ManagementTalent Management

Enterprise Social PlatformsSocial StrategySkype for Business Unified CommunicationsOffice 365

Management Consulting

OUR SOLUTIONS PORTFOLIO

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Perficient has consistently been recognized by

Microsoft as one of the software giant’s most

valuable partners– and especially in regards to

the cloud.

With nationally-known experts on the Office 365,

Azure and Yammer platforms– as well as a deep

and rich history in SharePoint, Lync, and

Exchange– we are well positioned to partner with

you as you transform your business.

www.perficient.com/microsoft

Perficient & Microsoft

A rich relationship that has made us Microsoft’s

Premier Cloud Partner, Nationwide

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Nick Elniff, Senior Technical Consultant, Perficient

• Microsoft Certified Solutions Expert in Communications

• Works in Perficient’s unified communications practice to assist

customers in the Microsoft Lync / Skype for Business space

• Close to a decade of experience with Microsoft communication

technologies in a variety of industries

OUR SPEAKER

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AGENDA

• Lync to Skype For Business Rebranding

• Skype For Business Client

• Skype For Business Server 2015

• Skype For Business Online

• Skype For Business Hybrid

• New Devices

• Skype For Business Client Awareness and Readiness Resources

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MICROSOFT SERVER COMMUNICATIONS BRAND

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MICROSOFT PUBLIC COMMUNICATIONS BRAND

• MSN Messenger (1999-2005)

• Windows Live Messenger (2005-2012)

• Skype (2012 - Present)

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MICROSOFT ACQUISITION

• Microsoft acquires Skype in 2011 for $8.5 billion

– Lync product team merges with Skype product team

• Skype user base

– 300+ million users per month

– 300 billion minutes of video per year

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Transition Slide?

“Work is what you do, it’s not where you go.”

“Now we are focused on the mobile experience of the user because the

user is mobile. I’m sorry, the phone is not mobile. If you don’t believe me,

one day leave your phone on the desk and walk away and see if it moves

anywhere.”

- Gurdeep Singh Pall

VP, Skype for Business

MODERN WORKPLACE

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UNIVERSAL COMMUNICATIONS

• Familiar client interface whether at work or at home

• Communication is at the heart of productivity

– Half of all Skype calls use video

– 55% of all communication is body language

– Emphasis on video

– Focusing on mobile experience

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SKYPE FOR BUSINESS CLIENTS

• New desktop client interface – “Skype-inspired”

– Desktop client (now available as an update to the Lync 2013 client – April

2015 update)

• New mobile client – coming in 2015

– Windows Phone – Jun 2015

– Android / iPhone – late 2015

• New Mac client – coming in late 2015 (applause)

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CLIENT INTERFACE COMPARISON

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CLIENT INTERFACE COMPARISON

Skype Audio Call

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CLIENT INTERFACE COMPARISON

Skype for

Business

Audio Call

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SKYPE FOR BUSINESS

CLIENT FEATURESOther than the interface, what’s new?

– Skype Directory Search

– Call Monitor

– Quick access to call controls

– Rate My Call

– Emoticons (by popular demand)

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SKYPE DIRECTORY SEARCH

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CALL MONITOR

Video Call

Audio Call

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CALL CONTROLS

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RATE MY CALL

• Gives users the ability to give

personal feedback on their call

experience

• Helps IT admins analyze user

experiences and help identify

issues or trends

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EMOTICONS

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SKYPE FOR BUSINESS SERVER 2015

• Publicly released to MSDN and Volume

Licensing in May 2015

• Code and core architecture is still Lync

– Enterprise-level compliance, security and

control

– Think more along the lines of Lync Server

2013-Release 2

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SKYPE FOR BUSINESS

SERVER 2015What’s new?

– In-place upgrades (no need to purchase

hardware to upgrade versions)

– Video Interoperability Server

• Cisco video equipment integration

– “Rate My Call” feature

• Call quality data collection and

analysis

– Client interface (Skype inspired)

– Call Via Work

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IN-PLACE UPGRADE

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VIDEO INTEROPERABLITY SERVER (VIS)

Models supported – Cisco/Tandberg

• Cisco C40

• Cisco C60

• Cisco C90

• Cisco MX200

• Cisco MX300

• Cisco DX80

• Cisco EX60

• Cisco EX90

• Cisco SX20

• Cisco Unified Communications Manager version 10.5

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VIS – PEER-TO-PEER CALL

S4B Front End Server

S4B VIS Server

SIP Signaling

Media Stream

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VIS – CONFERENCE CALL

S4B Front End Server

S4B VIS Server

SIP Signaling

Media Stream

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SKYPE FOR BUSINESS ONLINE SERVICES

Lync Online changing to

Skype For Business Online

• Tenant migrations started in

April 2015

Office 365 to see frequent

updates & new features

• Enterprise Voice

• Native PSTN Conferencing

• Azure ExpressRoute

Ability to broadcast

meetings

• Up to 10,000 participants

• Azure Media Services

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AZURE EXPRESSROUTE FOR OFFICE 365

• Establishes a private direct

connection to Office 365

• Network performance on par with

your own on-premises

environments

• Skype4B real-time audio, video,

and application sharing traffic to

benefit from having a dedicated

connection

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BROADCAST MEETINGS

• No extra hardware or server/s required

• Online service offering

• Azure Media Services

– Used for broadcasting the Ignite 2015 Keynote

– NBC Streamed the 2014 Olympics

• Attendees can use DVR controls to pause, rewind, or restart the

live stream

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BROADCAST MEETINGS ARCHITECTURE

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ONLINE FEATURE TIMELINE

2015 May Jun Jul Aug Sep Oct Nov DecJan2016 2016

Skype4B Mobile App for Windows Phone

Early June

Skype4B Online Enterprise Voice Technical Preview

Summer 2015

Skype4B Online Enterprise Voice General Availability to North America

Second Half of 2015

Azure ExressRoute for Office 365 3rd Quarter - 2015

Broadcast Meetings Second Half of 2015

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SKYPE FOR BUSINESS HYBRID

• What is hybrid? (or “Split Domain” configuration)

– Allows Skype for Business on premises and online environments to

operate together

– Can move users between on premises and online

• Why hybrid?

• Hybrid configurations are the same as in Lync 2013

• Feature gaps between on premises and online are narrowing

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HYBRID: ARCHITECTURE

HybridShared SIP Domain

DMZ

Corporate LAN

Office 365

On-Prem UserUser1@domain.com

Office 365 Tenant

Frond End Server

Edge Server

On-Prem UserUser2@domain.com

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HYBRID: USER MIGRATION

HybridShared SIP Domain

DMZ

Corporate LAN

Office 365

On-Prem UserUser1@domain.com

Online UserUser1@domain.com

Office 365 Tenant

Frond End Server

Edge Server

On-Prem UserUser2@domain.com

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HYBRID: SPLIT USERS

HybridShared SIP Domain

DMZ

Corporate LAN

Office 365

On-Prem UserUser2@domain.com

Online UserUser1@domain.com

Office 365 Tenant

Frond End Server

Edge Server

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NEW DEVICES

• Microsoft Surface Hub (later this year)

• Skype Room Systems

– Crestron, Polycom and Smart

• Polycom Roundtable 100

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MICROSOFT SURFACE HUB

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SKYPE ROOM SYSTEM

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POLYCOM ROUNDTABLE 100

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CLIENT AWARENESS & EDUCATIONKey for successful user adoption and limits

burden on IT help desk.

• Email announcements / guides

• Posters / fliers

• “How-to” videos

• Intranet web sites

• Lunch-and-learn sessions

• Seminar/in-service sessions

• Guided demonstrations

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PREPARING FOR SKYPE FOR BUSINESS

• Client awareness and readiness resources– Templates provided

• Email

• How-to videos

• HTML for intranet sites

• Posters/Fliers

• Handouts

Download is available https://www.microsoft.com/en-us/download/details.aspx?id=46369

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TEMPLATE EXAMPLES

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ROLLOUT AND ADOPTION SUCCESS KIT (RASK)

Focuses on organizational readiness, change management and user

experience aspects of your rollout.

1. Project Scope

2. Proof of Concept

3. Pilot

4. Enterprise Rollout

5. Run State

Download is available https://technet.microsoft.com/en-us/office/dn788779.aspx

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