Implementing New Technologies for Reference Services

Implementing New Technologies for Reference Services

Alexa Pearce & Margaret Smith

New York University

November 6, 2010

Who we are

@limonada

Who we serve

@baslow

SMS at NYU

SMS/texting for reference

@gcbb

The Process

Research

PrototypingTraining

Marketing

Assessment

Planning

Research

@kevinsteele

Planning

@kmasback

Prototyping

@B_Zedan

Training

@walkadog

Marketing

Assessing

@jurvetson

The Process

Research

PrototypingTraining

Marketing

Assessment

Planning

Successes

@terren in Virginia

Failures

@tonyjcase

The future?

@VancityAllie

Any questions?

@mandiberg

Photos (in order of appearance)Who we are: http://www.flickr.com/photos/limonada/6270210/Who we serve: http://www.flickr.com/photos/baslow/237175334/SMS/texting: http://www.flickr.com/photos/gcbb/3205567279/Research: http://www.flickr.com/photos/kevinsteele/1506331663/Planning: http://www.flickr.com/photos/kmasback/1469679255/Prototyping: http://www.flickr.com/photos/bzedan/1078948137/Training: http://www.flickr.com/photos/walkadog/3574742620/Assessing: http://www.flickr.com/photos/jurvetson/52583513/Successes: http://www.flickr.com/photos/8136496@N05/2327243497/Failures: http://www.flickr.com/photos/tonyjcase/5024977082The Future: http://www.flickr.com/photos/30691679@N07/2910519025/Questions: http://www.flickr.com/photos/theredproject/3302110152/