iHelp

iHelpChris Carbin and Richard JacksonUniversity of Wales Trinity Saint

David

What is iHelp?

Informal support for Media Production Students at UWTSD

Why do we need iHelp?Technical software issues

Student are less confused on where to go to get answers because we can be their first port of call

We have both been through a converging media course we have a wide knowledge base

Why do we need iHelp?

Student perspectives on technology - demand, perceptions and training needs - Report to HEFCE by NUS

“all students should be offered training needs analysis of their ICT skills at the start of their programme to identify their training requirements. This could include an online test to identify skills gaps in common software packages like word, excel, graphics design packages and other products, such as Dreamweaver, InDesign, Endnote and Flash.”

Demand Perceptions and Training Needs - Report to HEFCE by NUS - October 2010

Why do we need iHelp?

Between us we have expertise in:

Photoshop

InDesign

Flash

Dreamweaver

Illustrator

Autodesk Maya

Final Cut Pro

Motion

Color

The VR Works

Final Draft

Wordpress

Audacity

iWeb

DVD interface design using DVD Studio Pro and iDVD.

What do the students get out of iHelp?

Informal Support

Relaxed Environment

What has iHelp helped to create?Digital Media in Practice (DMiP)

Students are guided through the complete range of software they will use throughout their degree

Open, creative and liberating approach to sharing and discussing ideas.

Wordpress Blogs

We can monitor the information students have, want and need

iHelp can deliver this information

What has iHelp helped to create?DMiP offers a regular assessment and feedback loop through a medium the students understand and relate to

Students are creating a diary of their progression though their degrees, a point of reference for themselves and potential employers as it acts as a portfolio piece too

It encourages the students to discuss their work with each other using their blogs as a medium to do so

Introduces students to the idea of self promotion

External examiners

How has DMiP affected iHelp?

Students have a lot more confidence in us

The informality has changed

Testimonial

From a third year dissertation acknowledgements section:

“Richard Jackson for his vast technical guidance, well and truly beyond the duty of iHelp!” - Kirsty Davies

The Blogs

Digital Media in Practice