How to Standardize Organization-Wide Data Collection
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©2016 QUALTRICS LLC.
OFWIM
How to Standardize Organization-Wide Data Collection
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Agenda• Welcome • Introduction of OFWIM• Mission and vision of OFWIM • Best practices for organization-wide
data collection
©2015 QUALTRICS LLC.
Jeanette Jones - OFWIM PRESIDENT
• 30 years of GIS experience • GIS Manager for the Tennessee Wildlife
Resources Agency• has a B.S. in Wildlife Biology, and M.S. in
Geography from Murray State• Jeanette.jones@tn.gov
©2015 QUALTRICS LLC.
The Organization of Fish and Wildlife Information Managers (OFWIM) is an international professional organization. OFWIM was formally established in 1993 and was granted non-profit status in 1995.
Our mission is to promote the management and conservation of natural resources by facilitating technology and information exchange among managers of fish and wildlife information.
Our vision is to be a bridge between natural resource and technical disciplines to promote partnering, collaboration, sharing of ideas and best management practices in order to effectively apply technology to the information and data needs of natural resource management.
©2015 QUALTRICS LLC.
As an organization, OFWIM seeks to:• Connect fish and wildlife information management professionals to
share their experiences including successes, failures, and lessons learned
• Create a place for annual face-to-face discussion of relevant current topics in the field of information management
• Share new hardware and software solutions via webinars, in-person training, and newsletter articles
• Teach new skills to our members to help them do their jobs more efficiently and effectively
• Support data management and data standardization efforts at regional an national levels
©2015 QUALTRICS LLC.
Visit www.ofwim.org to learn more about OFWIM.
Join us for our 2017 OFWIM Conference and Annual Meetingin Chattanooga, TN, October 1 – 5, 2017
Our theme for this year’s conference is, “A picture is worth a 1000 words. Displaying and sharing your data in a compelling way.”
Jacob HoldawayDirector for State and Local Government
• 9+ years of professional experience in government IT technology
• Engages with State and local leadership across the country to improve organizational-wide data collection
• Sponsor of NACo, NIGP, NLC, NASPO
• Jacobh@qualtrics.com
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What is a ? It’s a Quality Metric that is:
1. Measurable 2. Can be monitored3. Can be quickly obtained4. Communicated / Learn from5. Action-able / Act upon to
improve“We help organizations identified or established Quality Metrics in and across all of their many departments that are measurable, monitored, can be quickly obtained, learned from, shared with their leadership team and/or with the public in order to be acted upon to improve the performance of their organization”
Industry Disruption
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Research Schools Teach and Use Qualtrics
The top 100 rated research schoolsin America choose Qualtrics
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Business Schools Teach and Use Qualtrics
The top 100 rated business schoolsin America choose Qualtrics
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Florida Higher Education chooses Qualtrics
Over a 160,000 students were taught the Qualtrics Standard in 2016
Solution History
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2003 - 2008Research made simple• 100 Universities
24/7 SUPPORT
SERVICES & SUPPORT
DISTRIBUTION CHANNELS
SURVEY ENGINE REPORTINGDATA
ANALYSIS
PLATFORM
2003 - 2008Research made simple• 100 Universities
Our solution history
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2003 - 2008Research made simple• 100 Universities
24/7 SUPPORT
SERVICES & SUPPORT
DISTRIBUTION CHANNELS
SURVEY ENGINE REPORTINGDATA
ANALYSIS
PLATFORM
2003 - 2008Research made simple• 100 Universities
Our solution historyMARKET
RESEARCH
RESEARCH SERVICES
CUSTOMER RESEARCH
SOLUTIONS
ADVANCED SECURITY LAYER
STATISTICS & DATA SCIENCE
2008 - 2012Enterprise-grade solutions• 200 Employees• Half of Fortune 100
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2003 - 2008Research made simple• 100 Universities
24/7 SUPPORT
SERVICES & SUPPORT
DISTRIBUTION CHANNELS
SURVEY ENGINE REPORTINGDATA
ANALYSIS
PLATFORM
2003 - 2008Research made simple• 100 Universities
Our solution historyMARKET
RESEARCH
RESEARCH SERVICES
CUSTOMER RESEARCH
SOLUTIONS
ADVANCED SECURITY LAYER
STATISTICS & DATA SCIENCE
2008 - 2012Enterprise-grade solutions• 200 Employees• Half of Fortune 100
2012 – 2014Org-wide solutions• 600 Employees• 95 of Top 100 Business
Schools
ADVANCED SECURITY LAYER
ROLE-BASED DASH-
BOARDSCASE
MANAGEMENTTEXT
ANALYSISCRM
INTEGRATION
CLIENT ENGINEERING IMPLEMENTATION PROGRAM SERVICES
EMPLOYEE ENGAGEMENT EMPLOYEE 360
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2003 - 2008Research made simple• 100 Universities
24/7 SUPPORT
SERVICES & SUPPORT
DISTRIBUTION CHANNELS
SURVEY ENGINE REPORTINGDATA
ANALYSIS
PLATFORM
2003 - 2008Research made simple• 100 Universities
Our solution historyMARKET
RESEARCH
RESEARCH SERVICES
CUSTOMER RESEARCH
SOLUTIONS
ADVANCED SECURITY LAYER
STATISTICS & DATA SCIENCE
2008 - 2012Enterprise-grade solutions• 200 Employees• Half of Fortune 100
2012 – 2014Org-wide solutions• 600 Employees• 95 of Top 100 Business
Schools
ADVANCED SECURITY LAYER
ROLE-BASED DASH-
BOARDSCASE
MANAGEMENTTEXT
ANALYSISCRM
INTEGRATION
CLIENT ENGINEERING IMPLEMENTATION PROGRAM SERVICES
EMPLOYEE ENGAGEMENT EMPLOYEE 360
2014 – 2015CX Portfolio Enhancement• 800 Employees• 8,000+ Customers
TRANSACTIONAL CEM
STRATEGIC CX
TODAYPlatform Development• 1200 Employees• 8500+ Customers
OPEN REST API
QUALTRICS INSIGHT PLATFORM
The World’sLargest InsightsCloud Brands & Organizations
9K +of the top 100
research schools
99
Users1.8M
+Used In
Countries75+PROVO / USA
DALLAS / USASEATTLE / USAWASHINGTON DC / USA DUBLIN / IRLSYDNEY / AUSSEATTLE / USA
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Federal Government chooses Qualtrics
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Qualtrics standards for organization-wide data collection
Data security standard Audit trail, visibility standards; Who has access to the data, what
type & what did they do with it? Scale or scoring standard across all departments and divisions Internal sharing and collaboration standard for data Transparency/public sharing standards Minimal or threshold data requirement for listening to citizen &
employees Standard for cadence/speed of data to leadership Digestion/dash boarding standards of the data
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FedRAMP – in process FedRAMP, is a government-wide program that provides a
standardized approach to security assessment, authorization, and continuous monitoring for cloud products and services. Audit trail, visibility standards; Who has access to the data, what type & what did they do with it?
Enhanced Security: Complies with over 300 rigorous security controls to protect sensitive customer data. Internal sharing and collaboration standard for data.
23©2015 QUALTRICS LLC.
AnalyzeIdentify opportunities,
understand trends, and deliver data to the right people
DASHBOARDS BY FUNCTION AND ROLEDATA COLLECTION
OPERATIONAL INTEGRATION
CHANNELS
CollectUnderstand citizen
relationships and key touchpoints, and capture unsolicited feedback
ActDrive strategic and tactical action to improve citizen
and agency outcomes
Others
SMS Feedback
Key Accounts
IVR Surveys Employees
Email Surveys
Website Experience
Mobile & In-app Feedback
Locations
Website Feedback
Contact Centers
Social Feedback
Mobile / App Experience
Text analyticsKey driversWeightingDigests
Customer dataOperational data
Case management
Scorecards
Data-based alerts
Automated actions
ExecutiveManagerFront-line
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The Qualtrics Experience Platform
Insight Platform
QualtricsVocalize
SiteIntercept
TargetAudience
StatWing
Qualtrics 360
EmployeeEngageme
nt
Award-winning training and support
Real-time reporting Professional services Open APIs – data warehouse /
CRM
BENEFITS
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CUSTOMER EXPERIENCE
Drive brand engagement and loyalty, reduce customer
churn, and deliver ahead of expectations by
understanding what customers care about most.
MARKET RESEARCHUnderstand your consumers
and and market more deeply to deliver better products and
solutions to the world.
EMPLOYEE INSIGHTS Happy employees deliver better results with greater speed. Identify the drivers of employee engagement and satisfaction necessary to drive team success.
DIGITAL EXPERIENCECapture value from your website visitors, improve their digital experience and increase website conversion.
Manage the Entire Experience on One Platform
No other platform is built to innovate across these research modules.
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Q&A
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