How to Standardize Organization-Wide Data Collection

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©2016 QUALTRICS LLC.

OFWIM

How to Standardize Organization-Wide Data Collection

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Agenda• Welcome • Introduction of OFWIM• Mission and vision of OFWIM • Best practices for organization-wide

data collection


Jeanette Jones - OFWIM PRESIDENT

• 30 years of GIS experience • GIS Manager for the Tennessee Wildlife

Resources Agency• has a B.S. in Wildlife Biology, and M.S. in

Geography from Murray State• [email protected]


The Organization of Fish and Wildlife Information Managers (OFWIM) is an international professional organization. OFWIM was formally established in 1993 and was granted non-profit status in 1995.

Our mission is to promote the management and conservation of natural resources by facilitating technology and information exchange among managers of fish and wildlife information.

Our vision is to be a bridge between natural resource and technical disciplines to promote partnering, collaboration, sharing of ideas and best management practices in order to effectively apply technology to the information and data needs of natural resource management.


As an organization, OFWIM seeks to:• Connect fish and wildlife information management professionals to

share their experiences including successes, failures, and lessons learned

• Create a place for annual face-to-face discussion of relevant current topics in the field of information management

• Share new hardware and software solutions via webinars, in-person training, and newsletter articles

• Teach new skills to our members to help them do their jobs more efficiently and effectively

• Support data management and data standardization efforts at regional an national levels


Visit www.ofwim.org to learn more about OFWIM.

Join us for our 2017 OFWIM Conference and Annual Meetingin Chattanooga, TN, October 1 – 5, 2017

Our theme for this year’s conference is, “A picture is worth a 1000 words. Displaying and sharing your data in a compelling way.”

Jacob HoldawayDirector for State and Local Government

• 9+ years of professional experience in government IT technology

• Engages with State and local leadership across the country to improve organizational-wide data collection

• Sponsor of NACo, NIGP, NLC, NASPO

• [email protected]

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What is a ? It’s a Quality Metric that is:

1. Measurable 2. Can be monitored3. Can be quickly obtained4. Communicated / Learn from5. Action-able / Act upon to

improve“We help organizations identified or established Quality Metrics in and across all of their many departments that are measurable, monitored, can be quickly obtained, learned from, shared with their leadership team and/or with the public in order to be acted upon to improve the performance of their organization”

Industry Disruption

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Research Schools Teach and Use Qualtrics

The top 100 rated research schoolsin America choose Qualtrics

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Business Schools Teach and Use Qualtrics

The top 100 rated business schoolsin America choose Qualtrics

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Florida Higher Education chooses Qualtrics

Over a 160,000 students were taught the Qualtrics Standard in 2016

Solution History

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2003 - 2008Research made simple• 100 Universities

24/7 SUPPORT

SERVICES & SUPPORT

DISTRIBUTION CHANNELS

SURVEY ENGINE REPORTINGDATA

ANALYSIS

PLATFORM


Our solution history

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24/7 SUPPORT

SERVICES & SUPPORT



ANALYSIS

PLATFORM


Our solution historyMARKET

RESEARCH

RESEARCH SERVICES

CUSTOMER RESEARCH

SOLUTIONS

ADVANCED SECURITY LAYER

STATISTICS & DATA SCIENCE

2008 - 2012Enterprise-grade solutions• 200 Employees• Half of Fortune 100

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24/7 SUPPORT

SERVICES & SUPPORT



ANALYSIS

PLATFORM



RESEARCH

RESEARCH SERVICES

CUSTOMER RESEARCH

SOLUTIONS




2012 – 2014Org-wide solutions• 600 Employees• 95 of Top 100 Business

Schools


ROLE-BASED DASH-

BOARDSCASE

MANAGEMENTTEXT

ANALYSISCRM

INTEGRATION

CLIENT ENGINEERING IMPLEMENTATION PROGRAM SERVICES

EMPLOYEE ENGAGEMENT EMPLOYEE 360

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24/7 SUPPORT

SERVICES & SUPPORT



ANALYSIS

PLATFORM



RESEARCH

RESEARCH SERVICES

CUSTOMER RESEARCH

SOLUTIONS




2012 – 2014Org-wide solutions• 600 Employees• 95 of Top 100 Business

Schools


ROLE-BASED DASH-

BOARDSCASE

MANAGEMENTTEXT

ANALYSISCRM

INTEGRATION

CLIENT ENGINEERING IMPLEMENTATION PROGRAM SERVICES

EMPLOYEE ENGAGEMENT EMPLOYEE 360

2014 – 2015CX Portfolio Enhancement• 800 Employees• 8,000+ Customers

TRANSACTIONAL CEM

STRATEGIC CX

TODAYPlatform Development• 1200 Employees• 8500+ Customers

OPEN REST API

QUALTRICS INSIGHT PLATFORM

The World’sLargest InsightsCloud Brands & Organizations

9K +of the top 100

research schools

99

Users1.8M

+Used In

Countries75+PROVO / USA

DALLAS / USASEATTLE / USAWASHINGTON DC / USA DUBLIN / IRLSYDNEY / AUSSEATTLE / USA

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Federal Government chooses Qualtrics

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Qualtrics standards for organization-wide data collection

Data security standard Audit trail, visibility standards; Who has access to the data, what

type & what did they do with it? Scale or scoring standard across all departments and divisions Internal sharing and collaboration standard for data Transparency/public sharing standards Minimal or threshold data requirement for listening to citizen &

employees Standard for cadence/speed of data to leadership Digestion/dash boarding standards of the data

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FedRAMP – in process FedRAMP, is a government-wide program that provides a

standardized approach to security assessment, authorization, and continuous monitoring for cloud products and services. Audit trail, visibility standards; Who has access to the data, what type & what did they do with it?

Enhanced Security: Complies with over 300 rigorous security controls to protect sensitive customer data. Internal sharing and collaboration standard for data.

23©2015 QUALTRICS LLC.

AnalyzeIdentify opportunities,

understand trends, and deliver data to the right people

DASHBOARDS BY FUNCTION AND ROLEDATA COLLECTION

OPERATIONAL INTEGRATION

CHANNELS

CollectUnderstand citizen

relationships and key touchpoints, and capture unsolicited feedback

ActDrive strategic and tactical action to improve citizen

and agency outcomes

Others

SMS Feedback

Key Accounts

IVR Surveys Employees

Email Surveys

Website Experience

Mobile & In-app Feedback

Locations

Website Feedback

Contact Centers

Social Feedback

Mobile / App Experience

Text analyticsKey driversWeightingDigests

Customer dataOperational data

Case management

Scorecards

Data-based alerts

Automated actions

ExecutiveManagerFront-line

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The Qualtrics Experience Platform

Insight Platform

QualtricsVocalize

SiteIntercept

TargetAudience

StatWing

Qualtrics 360

EmployeeEngageme

nt

Award-winning training and support

Real-time reporting Professional services Open APIs – data warehouse /

CRM

BENEFITS

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CUSTOMER EXPERIENCE

Drive brand engagement and loyalty, reduce customer

churn, and deliver ahead of expectations by

understanding what customers care about most.

MARKET RESEARCHUnderstand your consumers

and and market more deeply to deliver better products and

solutions to the world.

EMPLOYEE INSIGHTS Happy employees deliver better results with greater speed. Identify the drivers of employee engagement and satisfaction necessary to drive team success.

DIGITAL EXPERIENCECapture value from your website visitors, improve their digital experience and increase website conversion.

Manage the Entire Experience on One Platform

No other platform is built to innovate across these research modules.

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Q&A