How to Handle a Crisis Internally

Tips for Handling

a Crisis Internally

1) Include Employee Response In Your Crisis Management Plan

1) Include Employee Response In Your Crisis Management Plan

Crisis response goes beyond a fire evacuation plan. It

involves having policies and procedures intended to

effectively respond to any crisis.

2) Encourage Recommendations from Employees

2) Encourage Recommendations from Employees

Create a dialogue with your employees so that you can learn about their thoughts

and how the company can prepare

for or work to prevent a crisis.

3) Repeat, Remind, Review

3) Repeat, Remind, Review

Being prepared will help your employees’ confidence when

responding to a crisis, resulting in a stronger base for

rebuilding.

4) Protect

Your Employees

Being prepared will help your employees’ confidence when

responding to a crisis, resulting in a stronger base for

rebuilding.

4) Protect

Your Employees

Being prepared will help your employees’ confidence when

responding to a crisis, resulting in a stronger base for

rebuilding.

As the leader, an employee at any level is your responsibility. Their safety is reliant on your desire to keep them safe.

5) Communicate Face-to-Face When Possible

5) Communicate Face-to-Face When Possible

Taking time to address employees face-to-face signifies their importance to you, and demonstrates your willingness to work alongside them to venture through the crisis.

6) Personalize Your Message

6) Personalize Your MessageEach employee or

position is impacted

differently and it is important for them to know

how to react or what action needs

to take place.

7) Provide Support Post-Crisis

7) Provide Post-Crisis Support

Demonstrate to your employees that you value them by offering assistance and/or expressing gratitude.

For more information regarding crisis communications

and management, do not hesitate to contact the

Fallston Group at 410.420.2001 or by email at

info@fallstongroup.com