How to configure feedback button on your eshopbox site

Eshopbox Wiki for Store Owners

Category: Store Promotion

How to configure feedback button on your site

Welcome to Eshopbox Wiki

What will you learn here

▪ What is a feedback

▪ Introduction to Get Satisfaction feedback service

▪ How to configure a feedback button on your site

A Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.

1What is a feedback

A Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.

▪ A feedback is an information provided by a customer which reflects his experience or reactions about a product, process etc. at your site

▪ Feedback allows you to understand what is wrong, what needs to be changed and what is good at your site

▪ Feedback can be used to improve your site services

What is a feedback

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2Introduction to Get Satisfaction

feedback service

A Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.

▪ Eshopbox empowers your site with Get Satisfaction, a top-class customer

service app/community. It allows customers to offer feedback, make

suggestions, get their questions answered & get help about a product or

service available on your site

▪ Why Get Satisfaction

▪ Get Satisfaction is a simple way to build online communities that enable

productive conversations between you and your customers

▪ More than 50,000 companies use Get Satisfaction to provide a more social

support experience, build better products, increase traffic and improve

customer loyalty

Introduction to Get Satisfaction feedback service

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3How to configure a feedback

button on your site

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Step 1:

▪ Go to getsatisfaction.com to configure a feedback button

How to configure a feedback button on your site

getsatisfaction.com home page

A Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.

Step 2:

▪ You will get different plans under

‘Pricing & sign up’ tab but they are

not free plans and require monthly

fees

▪ We recommend you to choose ‘Set up

a free community plan’ from footer

▪ This plan offers all the required

features, for free

▪ Click on it and you will be directed to

sign-up page

How to configure a feedback button on your site

In footer under plans tab

A Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.

Step 3:

▪ Fill in your details to create an

account with Get Satisfaction

▪ Click on ‘Sign up’

How to configure a feedback button on your site

Sign up to continue

Your details

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Step 4:

▪ Add your company details in the

form e.g. Company name

‘easyystore’

▪ Submit the information by clicking

on ‘Add this organization’ button

▪ Remember your web address on

get satisfaction. It’ll take you to the

dashboard where you will manage

feedbacks from your customers

How to configure a feedback button on your site

Submit your organization info

Your web address

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How to configure a feedback button on your site

Feedback button options

Step 5:

▪ Congrats! Now you have successfully created an account with get

satisfaction

▪ To add feedback button, click on ‘Install our widgets’ link

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▪ Select the first widget like the screenshot below

▪ Click on ‘Get the code for this widget’ to customize the code

How to configure a feedback button on your site

Grab an HTML code

Step 6:

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▪ You can customize your feedback button as per the design of your site

How to configure a feedback button on your site

Step 7:

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Step 7.1:

▪ Tab color: It shows that what color

of feedback button you want on

your site. By default your feedback

button will appear in black color

How to configure a feedback button on your site

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Step 7.2:

▪ Default type: It shows the preset first

option to give the feedback, when any

visitor clicks on your feedback button

▪ E.g. If you select ‘Idea’, then the visitor

will be prompted as ‘share an idea’

▪ However, the visitor will get 4 options

to provide feedback

How to configure a feedback button on your site

Idea is selected. Customer can also choose Questions , Problem or Praise

A Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.

Step 7.3:

▪ Placement: It shows the

position of the feedback

button on your site

▪ E.g. If you select left, then

your feedback button will be

placed at the left most corner

of your site

How to configure a feedback button on your site

Feedback button with left placement

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Step 8:

▪ After customization make sure to

click on ‘Update your code’

button

▪ Now copy the code carefully by

selecting the code and pressing

Ctrl + C

How to configure a feedback button on your site

Update code to save changes

Copy the complete code

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▪ Log in to your Eshopbox control panel with your login id and password

▪ Click on ‘Get Satisfaction feedback’ under Promote tab

Promote tab

How to configure a feedback button on your siteStep 9:

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▪ Paste (Ctrl + V) your get satisfaction code in the text box provided

▪ Then click on ‘Save’ button to submit your code to Eshopbox

▪ Congrats! That’s all you have to do to configure feedback option at your

site

How to configure a feedback button on your site

Submit code to Eshopbox

Paste Code

Step 10:

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▪ Appearance & functionality of your feedback button depends on the HTML

code that you provide us. So copy & paste the code with care

▪ Your feedback button get integrated in your site within 72 hours

▪ You can manage the feedbacks provided by your customers at the web

address you had given while submitting your company details

e.g. http://getsatisfaction.com/easyystore

Good to know

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