How to configure feedback button on your eshopbox site

Eshopbox Wiki for Store Owners

Category: Store Promotion

How to configure feedback button on your site

Welcome to Eshopbox Wiki

What will you learn here

▪ What is a feedback

▪ Introduction to Get Satisfaction feedback service

▪ How to configure a feedback button on your site

A Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.

1What is a feedback


▪ A feedback is an information provided by a customer which reflects his experience or reactions about a product, process etc. at your site

▪ Feedback allows you to understand what is wrong, what needs to be changed and what is good at your site

▪ Feedback can be used to improve your site services

What is a feedback


2Introduction to Get Satisfaction

feedback service


▪ Eshopbox empowers your site with Get Satisfaction, a top-class customer

service app/community. It allows customers to offer feedback, make

suggestions, get their questions answered & get help about a product or

service available on your site

▪ Why Get Satisfaction

▪ Get Satisfaction is a simple way to build online communities that enable

productive conversations between you and your customers

▪ More than 50,000 companies use Get Satisfaction to provide a more social

support experience, build better products, increase traffic and improve

customer loyalty

Introduction to Get Satisfaction feedback service


3How to configure a feedback

button on your site


Step 1:

▪ Go to getsatisfaction.com to configure a feedback button

How to configure a feedback button on your site

getsatisfaction.com home page


http://getsatisfaction.com/

Step 2:

▪ You will get different plans under

‘Pricing & sign up’ tab but they are

not free plans and require monthly

fees

▪ We recommend you to choose ‘Set up

a free community plan’ from footer

▪ This plan offers all the required

features, for free

▪ Click on it and you will be directed to

sign-up page


In footer under plans tab


Step 3:

▪ Fill in your details to create an

account with Get Satisfaction

▪ Click on ‘Sign up’


Sign up to continue

Your details


Step 4:

▪ Add your company details in the

form e.g. Company name

‘easyystore’

▪ Submit the information by clicking

on ‘Add this organization’ button

▪ Remember your web address on

get satisfaction. It’ll take you to the

dashboard where you will manage

feedbacks from your customers


Submit your organization info

Your web address



Feedback button options

Step 5:

▪ Congrats! Now you have successfully created an account with get

satisfaction

▪ To add feedback button, click on ‘Install our widgets’ link


▪ Select the first widget like the screenshot below

▪ Click on ‘Get the code for this widget’ to customize the code


Grab an HTML code

Step 6:


▪ You can customize your feedback button as per the design of your site


Step 7:


Step 7.1:

▪ Tab color: It shows that what color

of feedback button you want on

your site. By default your feedback

button will appear in black color



Step 7.2:

▪ Default type: It shows the preset first

option to give the feedback, when any

visitor clicks on your feedback button

▪ E.g. If you select ‘Idea’, then the visitor

will be prompted as ‘share an idea’

▪ However, the visitor will get 4 options

to provide feedback


Idea is selected. Customer can also choose Questions , Problem or Praise


Step 7.3:

▪ Placement: It shows the

position of the feedback

button on your site

▪ E.g. If you select left, then

your feedback button will be

placed at the left most corner

of your site


Feedback button with left placement


Step 8:

▪ After customization make sure to

click on ‘Update your code’

button

▪ Now copy the code carefully by

selecting the code and pressing

Ctrl + C


Update code to save changes

Copy the complete code


▪ Log in to your Eshopbox control panel with your login id and password

▪ Click on ‘Get Satisfaction feedback’ under Promote tab

Promote tab

How to configure a feedback button on your siteStep 9:


▪ Paste (Ctrl + V) your get satisfaction code in the text box provided

▪ Then click on ‘Save’ button to submit your code to Eshopbox

▪ Congrats! That’s all you have to do to configure feedback option at your

site


Submit code to Eshopbox

Paste Code

Step 10:


▪ Appearance & functionality of your feedback button depends on the HTML

code that you provide us. So copy & paste the code with care

▪ Your feedback button get integrated in your site within 72 hours

▪ You can manage the feedbacks provided by your customers at the web

address you had given while submitting your company details

e.g. http://getsatisfaction.com/easyystore

Good to know


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