Hosted Email Solutions Presented by UNC and CSU. UNC Student Email Background Legacy student email systems PINE RS6000 Webmail by Captaris IMAIL from.

Hosted Email SolutionsPresented by UNC and CSU

UNC Student Email Background Legacy student email systems

PINE RS6000 Webmail by Captaris IMAIL from IPSwitch iPlanet from Sun Microsystems

Common issues Storage capacity SPAM Anti-virus Backups Out of date user interface

Sept. 23, 2008 2CHECO Presentation

UNC Student Email Current rose3826@bears.unco.edu Hosted at bears.unco.edu or exchangelabs.com 10Gig mailboxes Global Address List with student Active

Directory Modern interface with ability to customize. Calendar, contacts and task functionality. UNC does not allow students to auto-forward

email to other accounts. Students must “register” their account the first

time accessing the new system.Sept. 23, 2008 3CHECO Presentation

UNC Student Email Migration Lessons Learned @live

@hotmail @exchangelabs

ILM - Identity Lifecycle Management 2007 ILM account management agent – Beta Student input from the beginning -

@bears.unco.edu Relationship with Microsoft and Oxford Computing. Review internal account creation and cleanup

procedures early. Communications with Faculty and Staff are just as

important as communications to students.Sept. 23, 2008 4CHECO Presentation

UNC Student Email Registration

Sept. 23, 2008 5CHECO Presentation

UNC Student Email Registration

Sept. 23, 2008 6CHECO Presentation

UNC Student Email Registration

Sept. 23, 2008 7CHECO Presentation

UNC Exchange Labs Environment

http://bears.unco.edu

Sept. 23, 2008 8CHECO Presentation

UNC Exchange Labs Environment

Sept. 23, 2008 9CHECO Presentation

Hosted Email @ CSU-FC

Google Apps for CSU Or…

Sept. 23, 2008 10CHECO Presentation

Sept. 23, 2008 11CHECO Presentation

CSU Student Email Background Legacy student email systems

IBM/AIX with IMAP Webmail by Captaris Personal web sites

Limitations Quotas (30Mb) Out of date user interface No communications ‘suite’ & collaboration tools Expensive to replace

Sept. 23, 2008 12CHECO Presentation

Google Apps for CSU 7Gb storage (and growing) Email, calendars, documents, websites, chat,

contacts User-controlled access (individuals, groups) rusty@rams.colostate.edu & rusty.scott@rams.colostate.edu Course schedule imported into Google calendar ‘One click’ migration of email from undergraduate server to

Google space Targeting undergrads today, but available to anyone

Faculty: Collaborate with students Applicants Alumni: Working on this one

Forwarding allowed into or out of GASept. 23, 2008 13CHECO Presentation

Logging into mail.rams.colostate.edu

Sept. 23, 2008 14CHECO Presentation

Migration Model & Timeline Fall ‘08: Opt-in Thanksgiving break: Mass migration of applicant

accounts Semester break: Complete email migration process Forwarding service for legacy email addresses will

continue through May, 2009 Personal web pages remain through May, 2009

Google ‘sites’ Web hosting services in Colleges

June, 2009: Retire undergrad server Summer 2009: Start Page!

Sept. 23, 2008 15CHECO Presentation

Communications Working closely with College IT Managers Initial ‘slow-roll’ included targeting 6000 students in

4 Colleges Engage remaining Colleges Open the gates

Visibility in student ‘portal’ Student FYI (daily email) Campus newspaper

gahelp@colostate.edu – trouble ticket system Feedback links

Sept. 23, 2008 16CHECO Presentation

Lessons Learned

Student ownership in the decision, key!

Nothing is a simple as it first seems Wrangling our own institutional processes

Nuances of a free & developing system

So far, student satisfaction extremely high

Sept. 23, 2008 17CHECO Presentation

To Be Tackled: Update provisioning process for applicants

and undergrads Mass migration of large number of accounts Alumni/Graduate accounts

Live forever in rams.colostate.edu? Move to alumni.colostate.edu?

No good migration process

Faculty training Retiring legacy webmail application Retiring undergraduate mail/web server

Sept. 23, 2008 18CHECO Presentation

Questions & Discussion

Are most welcome

Sept. 23, 2008 19CHECO Presentation