Government’s Challenge - Solving Today’s Problems with Yesterday’s Tools - Patrick Shields - Software AG

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Patrick Shields Chief Technology Officer (CTO)

Government’s Challenge Solving Today’s Problems with

Yesterday’s Tools

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Today’s What are

Problems for

Government

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What Building Blocks are Required to Enable Digital Government?

Enterprise Architecture & Governance

Structure

Performance Management of the 5

Year Strategy

End-to-End Organizational KPI

Reporting

Applications on the Fly

Process Driven GRC Management

IT Infrastructure Portfolio Management

Enterprise Business Process

Management

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On average, Data about IT Portfolios is…

55% correct

only

14 months old

+

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Capabilities Requested by National, Provincial & Local Departments How the Public Sector Wants to Make a Difference

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Tools What do Yesterday’s

Look Like

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Paper Based Systems

Human Intuition Based Systems

Microsoft Office Tools:

Excel

Word

Access

PowerPoint

Visio

Yesterday’s Tools

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Company Strategy

Business

IT

Business Processes: Drawing tool

Landscape Map: PPT

Application Architecture

& Standards: Word, PDF

Software & Information

Architecture: UML Tool

Operation: CMDB

Strategy: PPT

SQL

Access

System Inventories:

Multiple DBs, XLS,

individual dev., …

Hard to manage

&

impossible to analyze!

Typical Enterprise Architecture

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On Their Own: Current Systems Can’t Keep Up with Changing Business Needs

IT

Tightly-coupled apps are difficult to change

Lack of interoperability between different systems

Duplication of functions across multiple systems

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Tools What do Today’s

Look Like

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A Digital Enterprise Enables the 3rd Platform

C I T I Z E N S P A R T N E R S E M P L O Y E E S

Current IT Systems : Focused on Business Transactional

White Space Differentiation

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A Digital Enterprise Enables the 3rd Platform

C I T I Z E N S P A R T N E R S E M P L O Y E E S

Collaborative Process Analysis

Portfolio Management

Process Automation and Integration

Intelligent Business Operations & Big Data

Alignment Transformation Agility Visibility

Current IT Systems : Focused on Business Transactional

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Integration

Strategy

Business Process

Analytics Strategy

KPI

Performance Risks &

Controls

A Model for Digital Government

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Providing “Must Have” Public Service Capabilities

Process Intelligence

Process Discovery

Process Benchmarking

Process Analytics

Governance

SOA Governance

Process Governance

Governance Risk &

Compliance

User User User User User

Process Execution & Composite User Interfaces

Design & Automation

Mobile &

Web

Content Management

Master Data Management

Enterprise Service Bus

Integration Event

Processing Business

Rules B2B

Partners Cloud/ (web) Apps

Packaged Applications

Databases ERP, CRM Doc Mgmt

Mainframes

Terracotta: In-Memory Data Management

Enterprise Architecture

Business Strategy

Balanced Scorecard

Six Sigma

KPI Development

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Characteristics of a Digital Government

Capabilities: • Instant Response to Citizens

• “Digital Wisdom”

People: • Make use of “Digital Wisdom"

• Leveraging a Millennial Mindset

• Catering to both Young and

Senior Citizens

Technology: • Integration: IoT, Social, Mobile

• Business Process Automation

• Complex Event Processing

• Big Fast Data: Reference Data as

Food for Quality Decisions

• Cloud Laboratory: Cheap

Throwaway Tech

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Digital Fuel for Public Service

BIG DATA SOCIAL

MOBILE CLOUD

User Collaboration

Intelligent Business

Operations

Applications & Partners

Integration Backbone

Business Processes

Databases Custom Apps Partners Legacy Cloud/SaaS

High Performance

Messaging

SERVICE ENABLEMENT

& GOVERNANCE

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Organization

What can my

Do about it?

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Unpacking

Enterprise Architecture

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Central repository: Consolidating application and

technology information

Reduced time to gather and

maintain information

Import data from structured sources -

spreadsheets, databases, CMDBs, etc.

Enhance portfolio information with

information on physical deployments

Structure and visualize IT portfolio

information

Improved quality of data on

applications and technologies

CMDB MS Excel Access

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Improved compliance with

enterprise standards

Faster decision making by

steering committees

Document Enterprise Architecture stakeholders, roles, responsibilities

Document an Enterprise Architecture Development Method

Define and automate an Enterprise Architecture Processes and KPIs

Begin the Journey of Enterprise Architecture Governance

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Unpacking

Business Process Management

and Integration

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Process Automation

Process

Intelligence

Process Transformation

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Integration: Leveraging Your Existing ICT Investment

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Unpacking

Governance, Risk & Compliance

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Benefits that can be Achieved by GRC

Comply with

Confidence

Improve Transparency

Adapt faster

Regulations

Increase Business

Consistency and

Agility to new

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GRC Functionality to be Leveraged

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Unpacking

Strategy & Performance Management

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Success Factors And Performance Indicators Help

Us Close The Feedback Loop

Vision

Strategy

Critical Success Factors

Key Performance Indicators

Business Processes

Management defines

strategic and

operational targets

plan

Design business strategies

and business model Control business strategies

results

Operations gives

feedback on target

achievement and issues

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Create A Clear And Simple Management View On

The Performance Of Your Strategy

Market

Segments

Products &

Services

Objectives

KPI Measurement

& Reporting

Balanced Scorecard

Six Sigma

Strategies Tactics

Vision

DESIGN & DEFINE MEASURE & CONTROL

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Understanding the Difference Between

Process Intelligence & Business Intelligence

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Patrick Shields Chief Technology Officer (CTO): Africa

Software AG

patrick.shields@softwareag.com