©2014 Software AG. All rights reserved. Patrick Shields Chief Technology Officer (CTO) Government’s Challenge Solving Today’s Problems with Yesterday’s Tools
Jan 26, 2015
©2014 Software AG. All rights reserved.
Patrick Shields Chief Technology Officer (CTO)
Government’s Challenge Solving Today’s Problems with
Yesterday’s Tools
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Today’s What are
Problems for
Government
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What Building Blocks are Required to Enable Digital Government?
Enterprise Architecture & Governance
Structure
Performance Management of the 5
Year Strategy
End-to-End Organizational KPI
Reporting
Applications on the Fly
Process Driven GRC Management
IT Infrastructure Portfolio Management
Enterprise Business Process
Management
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On average, Data about IT Portfolios is…
55% correct
only
14 months old
+
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Capabilities Requested by National, Provincial & Local Departments How the Public Sector Wants to Make a Difference
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Tools What do Yesterday’s
Look Like
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Paper Based Systems
Human Intuition Based Systems
Microsoft Office Tools:
Excel
Word
Access
PowerPoint
Visio
Yesterday’s Tools
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Company Strategy
Business
IT
Business Processes: Drawing tool
Landscape Map: PPT
Application Architecture
& Standards: Word, PDF
Software & Information
Architecture: UML Tool
Operation: CMDB
Strategy: PPT
SQL
Access
System Inventories:
Multiple DBs, XLS,
individual dev., …
Hard to manage
&
impossible to analyze!
Typical Enterprise Architecture
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On Their Own: Current Systems Can’t Keep Up with Changing Business Needs
IT
Tightly-coupled apps are difficult to change
Lack of interoperability between different systems
Duplication of functions across multiple systems
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Tools What do Today’s
Look Like
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A Digital Enterprise Enables the 3rd Platform
C I T I Z E N S P A R T N E R S E M P L O Y E E S
Current IT Systems : Focused on Business Transactional
White Space Differentiation
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A Digital Enterprise Enables the 3rd Platform
C I T I Z E N S P A R T N E R S E M P L O Y E E S
Collaborative Process Analysis
Portfolio Management
Process Automation and Integration
Intelligent Business Operations & Big Data
Alignment Transformation Agility Visibility
Current IT Systems : Focused on Business Transactional
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Integration
Strategy
Business Process
Analytics Strategy
KPI
Performance Risks &
Controls
A Model for Digital Government
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Providing “Must Have” Public Service Capabilities
Process Intelligence
Process Discovery
Process Benchmarking
Process Analytics
Governance
SOA Governance
Process Governance
Governance Risk &
Compliance
User User User User User
Process Execution & Composite User Interfaces
Design & Automation
Mobile &
Web
Content Management
Master Data Management
Enterprise Service Bus
Integration Event
Processing Business
Rules B2B
Partners Cloud/ (web) Apps
Packaged Applications
Databases ERP, CRM Doc Mgmt
Mainframes
Terracotta: In-Memory Data Management
Enterprise Architecture
Business Strategy
Balanced Scorecard
Six Sigma
KPI Development
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Characteristics of a Digital Government
Capabilities: • Instant Response to Citizens
• “Digital Wisdom”
People: • Make use of “Digital Wisdom"
• Leveraging a Millennial Mindset
• Catering to both Young and
Senior Citizens
Technology: • Integration: IoT, Social, Mobile
• Business Process Automation
• Complex Event Processing
• Big Fast Data: Reference Data as
Food for Quality Decisions
• Cloud Laboratory: Cheap
Throwaway Tech
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Digital Fuel for Public Service
BIG DATA SOCIAL
MOBILE CLOUD
User Collaboration
Intelligent Business
Operations
Applications & Partners
Integration Backbone
Business Processes
Databases Custom Apps Partners Legacy Cloud/SaaS
High Performance
Messaging
SERVICE ENABLEMENT
& GOVERNANCE
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Organization
What can my
Do about it?
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Unpacking
Enterprise Architecture
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Central repository: Consolidating application and
technology information
Reduced time to gather and
maintain information
Import data from structured sources -
spreadsheets, databases, CMDBs, etc.
Enhance portfolio information with
information on physical deployments
Structure and visualize IT portfolio
information
Improved quality of data on
applications and technologies
CMDB MS Excel Access
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Improved compliance with
enterprise standards
Faster decision making by
steering committees
Document Enterprise Architecture stakeholders, roles, responsibilities
Document an Enterprise Architecture Development Method
Define and automate an Enterprise Architecture Processes and KPIs
Begin the Journey of Enterprise Architecture Governance
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Unpacking
Business Process Management
and Integration
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Process Automation
Process
Intelligence
Process Transformation
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Integration: Leveraging Your Existing ICT Investment
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Unpacking
Governance, Risk & Compliance
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Benefits that can be Achieved by GRC
Comply with
Confidence
Improve Transparency
Adapt faster
Regulations
Increase Business
Consistency and
Agility to new
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GRC Functionality to be Leveraged
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Unpacking
Strategy & Performance Management
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Success Factors And Performance Indicators Help
Us Close The Feedback Loop
Vision
Strategy
Critical Success Factors
Key Performance Indicators
Business Processes
Management defines
strategic and
operational targets
plan
Design business strategies
and business model Control business strategies
results
Operations gives
feedback on target
achievement and issues
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Create A Clear And Simple Management View On
The Performance Of Your Strategy
Market
Segments
Products &
Services
Objectives
KPI Measurement
& Reporting
Balanced Scorecard
Six Sigma
Strategies Tactics
Vision
DESIGN & DEFINE MEASURE & CONTROL
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Understanding the Difference Between
Process Intelligence & Business Intelligence
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Patrick Shields Chief Technology Officer (CTO): Africa
Software AG