Global Services Location Index 2016 | A.T. Kearney
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On the Eveof DisruptionThe 2016A.T. KearneyGlobal ServicesLocation Index™
#GSLI16
The 2016 A.T. KearneyGlobal ServicesLocation Index™tracks how attractiveit is to o�shorebusiness servicesto more than 50countries.
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2016 Global Services Location Index™
Six of the top10 countriesare in Asia Pacific.
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2016 Global Services Location Index™
India (#1) continues to lead the index, followed by China (#2)and Malaysia (#3).
#GSLI16
2016 Global Services Location Index™
The Philippines (#7)has improved its scorethanks to private-publicpartnerships suchas the Next WaveCities Program.
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2016 Global Services Location Index™
Brazil (#4) has moved up theranking thanks to the depreciationof the real.
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2016 Global Services Location Index™
Colombia (#20) makes thelargest advance of any countryin the index, thanks to solid gainsin IT/BPO experience and incountry infrastructure.
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2016 Global Services Location Index™
Poland (#10) moves intothe top 10 this year thanksto a strong improvementin compensation costs.
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2016 Global Services Location Index™
Ukraine (#24) has moved up17 positions, based in parton more competitive tax andregulatory costs.
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2016 Global Services Location Index™
Turkey (#21) has consistentlyimproved its scores acrossmost dimensions.
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2016 Global Services Location Index™
Many call centeroperators find servicequality in South Africa(#48) is superior tothat of onshore centers.
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2016 Global Services Location Index™
Several global trendshave emerged, as well,most notably roboticprocess automation (RPA)and Business Process asa Service (BPaaS).
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2016 Global Services Location Index™
RPA and BPaaS are a powerfulsource of disruptive change.
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2016 Global Services Location Index™
RPA is three times faster thanhumans, with no errors andno absenteeism.
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2016 Global Services Location Index™
BPaaS may makeoutsourcing accessibleto smaller companies.
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2016 Global Services Location Index™
Additionally, socialimpact sourcing ison the rise, broadeningthe talent poolto disadvantagedgroups.
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2016 Global Services Location Index™
For more information aboutA.T. Kearney’s 2016 GlobalServices Location Index,please visit: www.atkearney.com/strategic-it/global-services-location-index
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