Transcript
Getting Started with ThousandEyes Young Xu, Product Marketing Analyst
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About ThousandEyes
Founded by network experts; strong
investor backing
Relied on for "critical operations by leading enterprises
Recognized as "an innovative "
new approach
ThousandEyes delivers network intelligence into every network.
30 Fortune 500
5 top 5 SaaS Companies 4 top 6 US Banks
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3 Key Use Cases
Application Delivery
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Enterprise WAN & LAN
Cloud Migration 1 2
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View Across Internal and External Networks
1 Enterprise WAN & LANInternal Apps, VoIP, Wi-Fi and Access Networks
Enterprise Agents
Branch
Data Center
Endpoint Agents
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View Across Internal and External Networks Hosting / SaaS
Provider
Internet
1 Enterprise WAN & LANInternal Apps, VoIP, Wi-Fi and Access Networks
2 Cloud MigrationSaaS, IaaS and Remote Workers
Enterprise Agents
Branch
Data Center
Endpoint Agents
Endpoint Agents
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View Across Internal and External Networks Hosting / SaaS
Provider
3 Application DeliveryWebsite, CDN, DNS, "ISP, BGP, DDoS
Internet
1 Enterprise WAN & LANInternal Apps, VoIP, Wi-Fi and Access Networks
2 Cloud MigrationSaaS, IaaS and Remote Workers
Consumers
Cloud Agents
Enterprise Agents
Branch
Data Center
Endpoint Agents
Endpoint Agents
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• Trace: DNS query hierarchy • Server: authoritative or caching name servers • DNSSEC: keychain validation
Cloud & Enterprise Agents: Available Tests • HTTP: web service availability, response time • Page Load: object-by-object • Transaction: multi-page interactions
Web
DNS
Network
Voice • Voice: voice quality and QoS metrics
• Agent-to-Server: end-to-end metrics • Agent-to-Agent: metrics for forward and reverse paths • BGP: routing changes and reachability
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q Install an Enterprise Agent q Find an unused VM, desktop q Provision new hardware
q Create a test q HTTP tests a good place to start q Agent-to-Server tests if no web
server q Sanity check with instant tests
q Customize Alert Rules q Set when and how to be notified
Cloud & Enterprise Agents: Getting Started q Explore the Path Visualization
q Use the Quick Selection links q Move back and forth through time
q Set up reports q One time or recurring
q Collaborate with your team q Save events for later q Snapshot share an event
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• Web, network and device data for troubleshooting individual user sessions
Endpoint Agent: Available Views
• Page success rate, response time, page load waterfall Web
Session Details
Network
Network Topology • Wireless topology, signal quality, link speed • Loss and latency of gateway, proxy, VPN
• Loss, latency, jitter, connection failures, path visualization
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q Install Endpoint Agents q Provide installer files to end users q Install app and browser extension
q Configure monitoring settings q Monitored Networks q Monitoring Profiles (Domains)
q Explore the data q Session Details for troubleshooting
individual user sessions q Web, Network and Network Topology
views for aggregate performance
Endpoint Agent: Getting Started q Set up reports
q One time or recurring q Search metrics for “endpoint” q Filter or group data by domain,
network, location, OS, etc.
q Collaborate with your team q Save events for later q Snapshot share an event
Demo: Cloud & Enterprise Agents
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Step 1: Add a Test Select test type. HTTP
Server is a good starting point
See which views are included by default
Select from available agents as the test source
Select test destination
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Step 2: Select Cloud Agents Select from available
agents as the test source
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(Optional) Step 3: Add an Enterprise Agent
Install agents on-premises with virtual appliance or Linux
packages
See available Enterprise and Cloud agents in the list
below
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Step 4: Configure Alerts
Choose from default alerts
Or customize your own alert rules
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Step 5: Explore HTTP Server view
Map of agent-by-agent performance Quick
summary of errors
Timeline of performance
Target service
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Step 6: Explore End-to-End Metrics view
Packet loss spikes
But only from European locations
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Step 7: Explore Path Visualization view
Packet loss occurring in WV Fiber
GoToMeeting
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Step 8: Correlate BGP AS Path Changes
Citrix Online (AS 16815)
Traffic routed via Telia (AS 1299) and
Cogent (AS 174)
Routes to WV Fiber withdrawn (AS 19151)
Obit (AS 8492)
Demo: Endpoint Agent
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Step 1: Install Endpoint Agents
Select installer according to OS and processor; download and follow
on-screen instructions
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Step 2: Configure Monitored Networks Add networks to be monitored by Endpoint Agents
Select the Monitoring Profile for that network
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Step 3: Configure Monitoring Profiles Add sets of domains to be monitored by Endpoint Agents
Add/edit monitored domains
Check for Network Topology view
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Step 4: Explore Session Details
Click for page load waterfall
Click nodes for more info
Investigate network, application and device data of individual user sessions
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Step 5: Explore the Network Layer Filter by domain, network, location,
etc. for aggregate-level insights
Pinpoint issues in the Path Visualization
Adjust time intervals shown
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Step 6: Explore the Web Layer
Select application-related metrics
View page load waterfalls
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Step 7: Explore Network Topology Metrics for
network access infrastructure
Pinpoint issues in local network
topology
See what you’re missing.
Watch the webinar:
https://www.thousandeyes.com/resources/getting-started-webinar
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