Getting Started with ThousandEyes

Getting Started with ThousandEyes Young Xu, Product Marketing Analyst

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About ThousandEyes

Founded by network experts; strong

investor backing

Relied on for "critical operations by leading enterprises

Recognized as "an innovative "

new approach

ThousandEyes delivers network intelligence into every network.

30 Fortune 500

5 top 5 SaaS Companies 4 top 6 US Banks

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3 Key Use Cases

Application Delivery

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Enterprise WAN & LAN

Cloud Migration 1 2

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View Across Internal and External Networks

1 Enterprise WAN & LANInternal Apps, VoIP, Wi-Fi and Access Networks

Enterprise Agents

Branch

Data Center

Endpoint Agents

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View Across Internal and External Networks Hosting / SaaS

Provider

Internet

1 Enterprise WAN & LANInternal Apps, VoIP, Wi-Fi and Access Networks

2 Cloud MigrationSaaS, IaaS and Remote Workers

Enterprise Agents

Branch

Data Center

Endpoint Agents

Endpoint Agents

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View Across Internal and External Networks Hosting / SaaS

Provider

3 Application DeliveryWebsite, CDN, DNS, "ISP, BGP, DDoS

Internet

1 Enterprise WAN & LANInternal Apps, VoIP, Wi-Fi and Access Networks

2 Cloud MigrationSaaS, IaaS and Remote Workers

Consumers

Cloud Agents

Enterprise Agents

Branch

Data Center

Endpoint Agents

Endpoint Agents

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•  Trace: DNS query hierarchy •  Server: authoritative or caching name servers •  DNSSEC: keychain validation

Cloud & Enterprise Agents: Available Tests •  HTTP: web service availability, response time •  Page Load: object-by-object •  Transaction: multi-page interactions

Web

DNS

Network

Voice •  Voice: voice quality and QoS metrics

•  Agent-to-Server: end-to-end metrics •  Agent-to-Agent: metrics for forward and reverse paths •  BGP: routing changes and reachability

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q  Install an Enterprise Agent q Find an unused VM, desktop q Provision new hardware

q Create a test q HTTP tests a good place to start q Agent-to-Server tests if no web

server q Sanity check with instant tests

q Customize Alert Rules q Set when and how to be notified

Cloud & Enterprise Agents: Getting Started q Explore the Path Visualization

q Use the Quick Selection links q Move back and forth through time

q Set up reports q One time or recurring

q Collaborate with your team q Save events for later q Snapshot share an event

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•  Web, network and device data for troubleshooting individual user sessions

Endpoint Agent: Available Views

•  Page success rate, response time, page load waterfall Web

Session Details

Network

Network Topology •  Wireless topology, signal quality, link speed •  Loss and latency of gateway, proxy, VPN

•  Loss, latency, jitter, connection failures, path visualization

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q  Install Endpoint Agents q Provide installer files to end users q  Install app and browser extension

q Configure monitoring settings q Monitored Networks q Monitoring Profiles (Domains)

q Explore the data q Session Details for troubleshooting

individual user sessions q Web, Network and Network Topology

views for aggregate performance

Endpoint Agent: Getting Started q Set up reports

q One time or recurring q Search metrics for “endpoint” q Filter or group data by domain,

network, location, OS, etc.

q Collaborate with your team q Save events for later q Snapshot share an event

Demo: Cloud & Enterprise Agents

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Step 1: Add a Test Select test type. HTTP

Server is a good starting point

See which views are included by default

Select from available agents as the test source

Select test destination

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Step 2: Select Cloud Agents Select from available

agents as the test source

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(Optional) Step 3: Add an Enterprise Agent

Install agents on-premises with virtual appliance or Linux

packages

See available Enterprise and Cloud agents in the list

below

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Step 4: Configure Alerts

Choose from default alerts

Or customize your own alert rules

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Step 5: Explore HTTP Server view

Map of agent-by-agent performance Quick

summary of errors

Timeline of performance

Target service

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Step 6: Explore End-to-End Metrics view

Packet loss spikes

But only from European locations

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Step 7: Explore Path Visualization view

Packet loss occurring in WV Fiber

GoToMeeting

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Step 8: Correlate BGP AS Path Changes

Citrix Online (AS 16815)

Traffic routed via Telia (AS 1299) and

Cogent (AS 174)

Routes to WV Fiber withdrawn (AS 19151)

Obit (AS 8492)

Demo: Endpoint Agent

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Step 1: Install Endpoint Agents

Select installer according to OS and processor; download and follow

on-screen instructions

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Step 2: Configure Monitored Networks Add networks to be monitored by Endpoint Agents

Select the Monitoring Profile for that network

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Step 3: Configure Monitoring Profiles Add sets of domains to be monitored by Endpoint Agents

Add/edit monitored domains

Check for Network Topology view

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Step 4: Explore Session Details

Click for page load waterfall

Click nodes for more info

Investigate network, application and device data of individual user sessions

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Step 5: Explore the Network Layer Filter by domain, network, location,

etc. for aggregate-level insights

Pinpoint issues in the Path Visualization

Adjust time intervals shown

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Step 6: Explore the Web Layer

Select application-related metrics

View page load waterfalls

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Step 7: Explore Network Topology Metrics for

network access infrastructure

Pinpoint issues in local network

topology

See what you’re missing.

Watch the webinar:

https://www.thousandeyes.com/resources/getting-started-webinar