Transcript
Private Jet In-flightFine Wine Program
Objectives• Very satisfied clients• Superior flight experience
with Private Jet Operator• Hang-tags (with tasting
notes)• Laminated wine list for
the basic+ tier inventory to be added to planes
• Sub web site can be added to operator site
Private Jet In-flight Fine Wine Program
Customized web link exampleCan be customized exactly by client specs, including catering order forms and other applicable information(go to www.grandcruexpress.com/helios for example)
Proposed Wine Tiers
• Basic– Recognized California brands
– Complimentary on each flight
– Rotation of 4 red and 4 white
– Quarterly program
• GCE Selection (Basic+)– Named premium producers
– Upgrade charge of $100/btl
• Cellar In The Sky– Select from full inventory
– Purchase finalized online
Basic Wine List Rotation 1
• Perrier-Jouet Brut Champagne NV• Duckhorn Sauvignon Blanc• Flowers Chardonnay Sonoma County• Paul Hobbs Pinot Noir Russian River
Valley• Malm Pinot Noir Reserve Anderson
Valley• Whitehall Lane Merlot Napa Valley• Pride Mountain Vineyard Merlot
Sonoma/Napa Valley• Ladera Cabernet Sauvignon Napa
Valley• Renteria Cabernet Sauvignon Stags
Leap
Basic+ Wine ListCellar In The Sky List• Basic+ Wine List ($ 100 surcharge)
– Krug Brut Grande Cuvee Champagne– Moet & Chandon Dom Perignon Champagne– Veuve Clicquot Grande Dame Champagne– Kistler Chardonnay– Pahlmeyer Chardonnay– Peter Michael Chardonnay– Pahlmeyer Pinot Noir– Williams Selyem Pinot Noir– Duckhorn Merlot– Pahlmeyer Merlot– Opus One Meritage– Silver Oak Cabernet Sauvignon– Joseph Phelps Insignia Cabernet Sauvignon– Far Niente Cabernet Sauvignon– Torbreck The Factor Shiraz– Chateau Lynch Bages, Pauillac– Chateau Cos d’Estournel, St Estephe– Chateau Figeac, St Emilion
• Cellar In The Sky List– www.grandcruexpress.com/operator
Standard Operation
• Basic Tier– Normal depletion & reorder– Request routed thru operator– Non-Ops Jet home base
routing to FBO’s by FedEx– Weekly ~X cases
• Selection Tier– Request routed thru operator– Delivery to FBO by FedEx– JIT, weekly invoicing
• Cellar Tier– Customer referred by operator
to GCE– Delivery to FBO by FedEx– JIT, customer assumes costs
Delivery Timeframes
• Basic Tier– By regular (weekly) freight to
operator permanent bases– FedEx Overnight to FBO, cut off at
5 pm (UTC-7), delivery 10 am– Local supply up to 2 hours prior to
wheels-up pending location• Selection & Cellar Tier
– FedEx 2-day to FBO (with schedule)
– FedEx Overnight to FBO, cut off at 5 pm (UTC-7), delivery 10 am
– Local supply up to 2 hours prior to wheels-up pending location
• Grouping of shipments– Operator or GCE RMS can group
individual shipments to one FBO.– Optionally handled by operator
logistics, operator responsibility.
GCE Request Monitoring System
• Supports GCE back office • Acknowledges requests• Assigns task to handlers• Generates POs and SOs• Tracks compliance• Tracks shipments• Continuously communicates
with outside agents• Continuously communicates
with operator involved parties (as per operator request)
• Provides overview of requests status
RMS Operation
GCE RMS Basic order workflow (Operator Tiers 1, 2 & 3)
Order Fullfill Delivery Invoice
3rd
part
y su
pplie
rG
CE
W
are
hous
eG
CE
RM
SO
PE
RA
TO
RC
usto
me
r
OrderTier 3
Createrequest
Identify actual
product
Create PO
Accept PO as
SO
OrderTier 1+2
Timeframe
Accept PO as
SOIn stock
In stock
Pick order
Pick order
Confirmshipped
OR
Notify change & alts.
Ship by FedEx
Deliver locally
Confirm order
Log and forward
FedEx confirm delivery
Local confirm delivery
Invoice
3rd party
invocie
Tier?
Log and forward
Log and forward
Pilot receives at FBO
Confirmshipped
Ack. delivery
Notify at FBO
Log
Receive msg
Log and forward
Monitor change
Acccept invoice
Acccept invoice
Aftercut off
Beforecut off
No
Select alt.
Receive msg
Tier 1+2
Tier 3
Rescheduled or “drink dry”
• All tiers• Operator submit RMS
request• RMS acknowledge• When and if solved
– RMS reply– Additional shipping– Handling charge
Assortment Mismatch(also applies to late changes/orders)
• Basic Tier– Not an issue
• Selection Tier– GCE lists named producers– Substitute labels, vineyards or
vintage based on availability
• Cellar Tier– Intermediary sales– Contact customer directly
offering 3 equivalent alternatives, one being defaulted at cut off
• Always notify, acknowledge and confirm back to operator.
RMS Technology
• Powered by Winetrack– State of the art software– Cellar management– E-commerce– Microsoft based solutions
• Outside agent communication– By email– By RSS/XML– Secure guaranteed
deliveryby Web Services
Wrap up
• This is our initial proposal• We are ready to
implement within 8 weeks of acceptance of proposal
• Our initial wine selection is based on what we recognize as very nice wines that also are available on “national” basis in emergencies
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