GAWDA Spring Management Conference Presentation

Managing the Chaos of Social Media

GAWDA Spring Management ConferenceMay 1, 2012

Karl MeinhardtLeadership Advisors Group

karl@leadershipadvisors.com Twitter: @karl_meinhardtkarl@leadershipadvisors.com Twitter: @karl_meinhardt

Background

• Technology• Internet• Start up• Leadership• Social Media

Background

@karl_meinhardt IT Strategy, Social Media, Product Development. Proven leader.

I deliver results (not Dew). http://bit.ly/GgtzX

• Digital Channels– Web– Email– Mobile– Social– SEO

Social

Mobile

Your Customer

Digital Presence

What is Social Networking?

• Construct a public or semi-public profile

• Connect with others in the service• Create, upload, and share content• Comment on other’s content• SoMe = Social Media

What is Social Networking?

• Social networks• Media networks• Micro-blogging• Geo-Location• Blogs• RSS feeds

The new “shiny object.”

So? What’s the big deal.

Shiny for a reason

• 900+ million Facebook users• 230+ million Twitter users • 230+ million tweets / day (up 110% from 1/1/11)

• 4,000,000,000 YouTube views/day• 215+ million Zynga (215+ mil in “villes”)

There’s interest for a reason.

Facebook accounts for 53.5% of total time spent online

Facebook

Facebook hit 1,000,000,000,000 page views in June 2011

What’s a Fan worth?What’s a Fan worth?

I don’t “get” Twitter.I don’t “get” Twitter.

Pretty Pictures

Social Media is…

A paradigm shift in the way people communicate– Customers are now a conversation– Products are now a conversation– YOUR BRAND is a conversation– Your LEADERSHIP is a conversation

Shift in Behavior

@BogusBasin closes night skiing #fail

Shift in Attitude

Twitter #fail“I find it ironic that Detroit is known as the #motorcity and yet no one here knows how to f***ing drive”

Shift in Awareness

"Cisco just offered me a job! Now I have to weigh the utility of a fatty paycheck against the daily commute to San Jose and hating the work.”@theconner

Shift in Awareness

"Who is the hiring manager. I’m sure they would love to know that you will hate the work. We here at Cisco are versed in the web."@timlevad

aka Cisco Fatty

@theConner

Shift in Language

OMG! w/ @ChanceDizzle & just won $100 G/C @Albertsons. FTW! #awesomeSauce

The Big Question

How do I manage the conversation?

SoMe is Chaos

Managing Chaos?

• Set initial conditions (strategy, engage)• Monitor the results (listen, analyze) • Reset the conditions (modify, engage)• You can PARTICIPATE• You cannot MANAGE

Why Participate?

• Brand awareness – Old Spice • Sales revenue - Dell junk via Twitter• Customer service @TwelpForce• Product development - Idea Storm• Talent acquisition - LinkedIn, Twitter• Marketing - A Hunter Shoots A Bear

The Social Objectives

• Engage customers• Create influencers

The Social Enterprise

Social Enterprise Successes

• 60% of workforce are baby boomers• Implemented internal social network:• capture domain knowledge - wiki• facilitate team efforts - blog & RSS• expose retirement intentions - polls

Social Enterprise Successes

• Reverse Mentoring Program• Gen Y helps executives to learn Web 2.0• Targeted social learning• Adopted by HR as part of official

mentoring program

Social Enterprise Leadership

Strategy + Authenticity + Engagement

= Success

Social Enterprise Strategy

• Implement internal social tools• Engage the leadership team• Establish • Metrics for success• Tone / topics / direction of the conversation

• Measure, respond, connect

Social Enterprise Authenticity

• Requires new levels of “openness”• to dialogue with everyone in the company• to dialogue with customers

• NO handles or pseudonyms• NO ghost writers• Be reachable and believable

Authenticity

Return on Relationship

Brian Dunn

“I’VE BEEN HAVING A LOT OF GREAT SEX LATELY, AND HERE’S WHY.”

Social Strategy

• Dedicate resources!• Listen• Respond in “real time”• Participate with good and bad• Deliver content with a personality!• DO NOT JUST SELL.

• Get a CMS• Provide a mobile-friendly version (.mobi)• eComm is great. mComm is better! • Connect to your social properties!

Mobile

Smartphone adoption 60% of the US population at the

end of 2011 had a smartphone 6.8 Million Android & iOS Devices

were activated on Xmas Day 2012, 242 million apps downloaded

4.8 billion people have mobile - only 4.2 billion own a toothbrush

Mobile advertising to reach

Mobile Marketing Spend

Integrate Your Email

• 92% of internet users read email• 27 percent of emails were opened on a mobile

device during the second half of 2011• Provide valuable content• Link to your social properties!

• Digital Channels– Web– Email– Mobile– Social– SEO

Social

Mobile

Your Customer

Digital Presence

Final Thoughts

• Embrace the speed of change

• Learn to speak Chinese

• Rethink Content

SoMe Me

karl_meinhardt@hotmail.com

facebook.com/karlmeinhardt

@karl_meinhardt

linkedin.com/in/karlmeinhardt

youtube.com/karlmeinhardt

leadershipadvisors.com

GAWDA Spring Management Conference Presentation

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managing chaos

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