Fundamentals of Human Relations / Fundamentals of Human Behavior

FUNDAMENTALS OF HUMAN BEHAVIOR

LIZYL R. REBUSQUILLOlizylrebusquillo@gmail.com

DEM 735 Ethical Leadership and HR

FUNDAMENTALS OF HUMAN RELATIONSNaturePurpose Importance of HR Forces Influencing Behavior at Work

SUCCESS OF A PERSON

13% due to understanding the product87% due to

understanding the people

Technical Skills are NOT enough

Technical Skills

Interpersonal Skills

Personal qualities: treating others with sensitivity, making the right ethical choices, emotional control, ability to work as a team member, etc.

Thinking skills: Ability to engage in creative problem solving, make appropriate decisions, apply critical listening skills, etc.

Human relations is at the heart of that process.

Interpersonal Skills

Definition and NatureHuman relations in its broadest sense covers all types of interactions among people – their conflicts, cooperative efforts, and group relationships. It is the study of why our beliefs, attitudes, and behaviors sometimes cause relationship problems in our personal lives and in work-related situations. The study of human relations emphasizes the analysis of human behavior, prevention strategies, resolution of behavioral problems, and self-development.

Reece and Reece (2014)

Dalton, et. Al (2010) described that effective human relations is a combination of knowledge, experience, skills and attributes. These traits enable you to perform effectively. It involves:cognitive skills (decision making, problem solving,

critical thinking, creativity and innovation)relationship skills (influence and negotiation,

communication, listening and trust building)personal capabilities (adaptability, flexibility,

resilience, degree of integrity and honesty and approach to self-development).

What Human Relations is NOT?Are strong and self-confident – but not overbearing Are modest - but not timid or self-effacing Are considerate of others – while keeping in mind both

your own and your organization’s needsShow an interest in other people and talk about topics

that interest them – without prying into their personal life.

Listen – while still contributing your commentsAre thoughtful – but not lazy or slow to actionAre confident – but not unwilling to change or learn from

errorsAre able to relax – but remain focused.

Purpose of Human RelationsPersonal development and growth

Satisfying the objectives of the organization

Self-esteem

Mutual respect

Self-awareness and self-disclosure

Communication Skills

Group Dynamics

Motivation

Individual Success

Organizational Success

Importance of Human Relations SkillsTo respect human rights in the

organization – Today, managers and employees have a greater awareness of the rights of employees. This awareness calls for more skillful relations among employees, using tact, trust, and diplomacy with greater skill.

To give emphasis on people as human resources - The two sets of behaviors now considered the most important for new job applicants are communication skills and human relations abilities. This trend will likely continue in the future.

Renewed emphasis on working groups. Today’s employees tend to like working as teams and being involved in making decisions as a group. Helping groups work well together in such endeavors (as either a team member or leader) requires a great deal of human relations skill.

Increasing diversity in the workplace. There are organizations that contain the diversity of race, religion, and culture.

Forces Influencing Behavior at Work

WORKER BEHAVIO

R

Organizational Culture

Supervisory Management

Workgroup Influence

Job Influence

Personal Characterist

ics of the Worker

Family Influence

Forces Influencing Behavior at Work

WORKER BEHAVIO

R

Organizational Culture

MissionVisionBeliefsValues

Forces Influencing Behavior at Work

WORKER BEHAVIO

R

Organizational Culture

Supervisory Management

PhilosophyCompetenceLeadership

Style

Forces Influencing Behavior at Work

WORKER BEHAVIO

R

Organizational Culture

Supervisory Management

Workgroup Influence

Social SupportEmotional SupportSupport for Meeting

Goals

Forces Influencing Behavior at Work

WORKER BEHAVIO

R

Organizational Culture

Supervisory Management

Workgroup Influence

Job Influence

MeaningfulnessResponsibilityKnowledge of

Results

Forces Influencing Behavior at Work

WORKER BEHAVIO

R

Organizational Culture

Supervisory Management

Workgroup Influence

Job Influence

Personal Characterist

ics of the Worker

AbilitiesInterestsAptitudesValuesExpectations

Forces Influencing Behavior at Work

WORKER BEHAVIO

R

Organizational Culture

Supervisory Management

Workgroup Influence

Job InfluencePersonal

Characteristics of the Worker

Family Influence

Work-Family initiatives

Family-Friend Culture

ReferencesBarry Reece and Monique Reece (2014). Effective

Human Relations: Interpersonal and Organizational Applications, 12th Edition. South-Western, Cengage Learning. Available at http://books.google.com. Date of Access: January 9, 2015

Marie Dalton, Dawn Hoyle, Marie Vatts. (2011) Cengage Learning. Cengage Learning. South-Western, 5191 Natorp Blvd., Mason, OH, USA. Available at http://books.google.com. Date of Access: January 9, 2015