FUNDAMENTALS OF HUMAN BEHAVIOR LIZYL R. REBUSQUILLO [email protected] DEM 735 Ethical Leadership and HR
Fundamentals of Human Relations / Fundamentals of Human Behavior
Jan 22, 2017
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FUNDAMENTALS OF HUMAN RELATIONSNaturePurpose Importance of HR Forces Influencing Behavior at Work
SUCCESS OF A PERSON
13% due to understanding the product87% due to
understanding the people
Technical Skills are NOT enough
Technical Skills
Interpersonal Skills
Personal qualities: treating others with sensitivity, making the right ethical choices, emotional control, ability to work as a team member, etc.
Thinking skills: Ability to engage in creative problem solving, make appropriate decisions, apply critical listening skills, etc.
Human relations is at the heart of that process.
Interpersonal Skills
Definition and NatureHuman relations in its broadest sense covers all types of interactions among people – their conflicts, cooperative efforts, and group relationships. It is the study of why our beliefs, attitudes, and behaviors sometimes cause relationship problems in our personal lives and in work-related situations. The study of human relations emphasizes the analysis of human behavior, prevention strategies, resolution of behavioral problems, and self-development.
Reece and Reece (2014)
Dalton, et. Al (2010) described that effective human relations is a combination of knowledge, experience, skills and attributes. These traits enable you to perform effectively. It involves:cognitive skills (decision making, problem solving,
critical thinking, creativity and innovation)relationship skills (influence and negotiation,
communication, listening and trust building)personal capabilities (adaptability, flexibility,
resilience, degree of integrity and honesty and approach to self-development).
What Human Relations is NOT?Are strong and self-confident – but not overbearing Are modest - but not timid or self-effacing Are considerate of others – while keeping in mind both
your own and your organization’s needsShow an interest in other people and talk about topics
that interest them – without prying into their personal life.
Listen – while still contributing your commentsAre thoughtful – but not lazy or slow to actionAre confident – but not unwilling to change or learn from
errorsAre able to relax – but remain focused.
Purpose of Human RelationsPersonal development and growth
Satisfying the objectives of the organization
Self-esteem
Mutual respect
Self-awareness and self-disclosure
Communication Skills
Group Dynamics
Motivation
Individual Success
Organizational Success
Importance of Human Relations SkillsTo respect human rights in the
organization – Today, managers and employees have a greater awareness of the rights of employees. This awareness calls for more skillful relations among employees, using tact, trust, and diplomacy with greater skill.
To give emphasis on people as human resources - The two sets of behaviors now considered the most important for new job applicants are communication skills and human relations abilities. This trend will likely continue in the future.
Renewed emphasis on working groups. Today’s employees tend to like working as teams and being involved in making decisions as a group. Helping groups work well together in such endeavors (as either a team member or leader) requires a great deal of human relations skill.
Increasing diversity in the workplace. There are organizations that contain the diversity of race, religion, and culture.
Forces Influencing Behavior at Work
WORKER BEHAVIO
R
Organizational Culture
Supervisory Management
Workgroup Influence
Job Influence
Personal Characterist
ics of the Worker
Family Influence
Forces Influencing Behavior at Work
WORKER BEHAVIO
R
Organizational Culture
MissionVisionBeliefsValues
Forces Influencing Behavior at Work
WORKER BEHAVIO
R
Organizational Culture
Supervisory Management
PhilosophyCompetenceLeadership
Style
Forces Influencing Behavior at Work
WORKER BEHAVIO
R
Organizational Culture
Supervisory Management
Workgroup Influence
Social SupportEmotional SupportSupport for Meeting
Goals
Forces Influencing Behavior at Work
WORKER BEHAVIO
R
Organizational Culture
Supervisory Management
Workgroup Influence
Job Influence
MeaningfulnessResponsibilityKnowledge of
Results
Forces Influencing Behavior at Work
WORKER BEHAVIO
R
Organizational Culture
Supervisory Management
Workgroup Influence
Job Influence
Personal Characterist
ics of the Worker
AbilitiesInterestsAptitudesValuesExpectations
Forces Influencing Behavior at Work
WORKER BEHAVIO
R
Organizational Culture
Supervisory Management
Workgroup Influence
Job InfluencePersonal
Characteristics of the Worker
Family Influence
Work-Family initiatives
Family-Friend Culture
ReferencesBarry Reece and Monique Reece (2014). Effective
Human Relations: Interpersonal and Organizational Applications, 12th Edition. South-Western, Cengage Learning. Available at http://books.google.com. Date of Access: January 9, 2015
Marie Dalton, Dawn Hoyle, Marie Vatts. (2011) Cengage Learning. Cengage Learning. South-Western, 5191 Natorp Blvd., Mason, OH, USA. Available at http://books.google.com. Date of Access: January 9, 2015
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