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What is Service Design?
System
Method Values
Strategies
Homeless Agencies
INDEPENDENT
COORDINATE
COOPERATE
COLLABORATE
INTEGRATE
Working Together Continuum
"Only three things happen naturally in organizations: friction, confusion, and under-performance.
Everything else requires leadership."
Stakeholders
• Homeless Individual • CSAH• Churches• HOPE House• SAFE House• Union Mission• The Salvation Army• Inner City Night Shelter• Savannah Baptist Center• etc.
• Hospitals/Clinics• Behavioral Health Services• Chatham County Municipal Courts• Development Services Department• Substance Abuse Rehabilitation Agencies• Chatham Savannah Police Department• Downtown Neighborhood Association• Department of Housing & Urban Development• Department of Health & Human Services• Department of U.S. Veteran Affairs• etc.
Beneficiary Primary Secondary
Service Package
Enhancing Services• Long-Term Stability • Job Placement• Permanent Housing• Educational programs• Long-term support network• Family Reconnection
Supporting Services• Counseling• Life-Skill Development• Job Training Programs• Transportation• Transitional Housing• Case Managers
Core Services• Food Security• Emergency Shelter• Health Services• Safety
In a 2013 census, there were 5,120 homeless people living in Savannah, GA.
Statistics provided by the Chatham-Savannah Authority for the Homeless
69%African American
28%White
1%Hispanic
2%Other
Race Adult
Adult
Youth
Youth
62% Male
38% Female
Challenges
• lack of public awareness & support• limited human resources• wide variety of needs• stagnant federal funding• short-term solutions• medical centers provide limited services
Discover Define Develop Deliver
Beginning Midterm Final
Co-Creation & Design Methods
DISCOVER
• Received feedback on our initial research• Discovered new insights and facts about the
Homeless Community• Became more aware of the issue
DEFINE
• Defined the demographic in Savannah• Addressed issues within the Savannah Community• Framed problems
DEVELOP
• Collaborated ideation• Rated value through NUF test• Developed ideas & concepts pertaining to the
framed problems
DELIVERWhat purpose do these concepts serve?How do these concepts work together?
What problems do these concepts hope to solve?How will these concepts add value to your organization?
INTERACTIVE KIOSK
ProblemMany homeless people are not aware of the resources available to them.
SolutionUtilize technology to reach out to homeless people in need of services.
Interactive Kiosk
Free & Easy, EducationalEducate the homeless on available resources with real-time services in Savannah.
Risk-Freerisk free, casual, and un-judgmental opportunity to seek aid
Self-Sufficient Fundingadvertised and funded by integrated public advertisements to the general public and homeless
Benefits
IDENTIFICATION SYSTEM
Identification System
ProblemThere is no method for quickly verifying whether an individual is actually homeless.
SolutionMakes identification and verification easy, fast, and simple.
Connected to Transportationgeneral accessibility for involved organizations for better communication and planning
Minimizes PaperworkStores the homeless person’s information on the device so that they do not have to fill out repetetive paperwork.
Benefits
Identification System How it Works
Arrive at Homeless AuthorityGet assigned a caseworker
Confidence BoosterSupport System, Success Stories, Mentor, etc.
Rehabilitation ProcessTreating Illnesses, Therapy, Job Search, etc.
Use Wristband/ID for ServicesTransportation, Food, Housing, etc.
Basic AssessmentName, DOB, Race, Gender, etc.
Skills AssessmentReading, Writing, Construction etc.
Photo TakenWhen feeling confident
Receive Preliminary AidHealthcare, Shelter, Hygiene etc.
Receive Wristband or IDEncoded with data
ID CardPresent Concept
AffordableEasy to Understand
Stays attached / Not easily lostIntegrate with society (wearable electronics)
WristbandNear-Future Concept
Bus
Can be activated or deactivated by the Homeless Authority.
Bike Share
ID or Bracelet would function as temporary free pass for:
Bike Share
ALTERNATIVE DATABASE
InterconnectedAccessibility for involved organizations for better communication and planning
Important Record BackupsElectronic backup of documentations for both homeless clients and organizations to aid any registration process
Concrete Data quantitative data to support future decision making & accurate statistics for government documentation
Holistic ViewpointInstant reference to background and nature of a homeless client with possibly experience or skills
Alternative Database
ProblemHMIS requires an annual fee and extensive paperwork required by the Federal Government.
SolutionDesign a universally accessible database to benefit all service providers.
Benefits
One day, as Nick is hanging at the bus stop, he notices a woman using an interface to get to a location
Nick then tries the interface and sees he can get directions to get free food at the food truck.
Once he arrives to the food truck, the volunteer informs him that he can get free food only bygoing to the homeless authority �rst to be in the database and recieve a propper ID.
At the Homeless Authority, Nick talks to a counselor and recieves a RFID bracelet that will serve as an ID and give him access to all services for homeless including food, clothes, transportation etc.
HOUSING FIRST INITIATIVE
• Provide a foundation for achieving self-sufficiency• Grants mental stability for homeless individual• Gives the homeless person an opportunity to regain their sense of normalcy• Creates a centralized location to access resources and services• Saves substantial money for tax payers
ProblemMany individuals relapse into homelessness once they leave the shelters.
SolutionProvide long-term support by housing individuals first, then assess their specific needs.
Housing First Initiative
Benefits
Phase 1 Phase 3Phase 2 Phase 4
?
Convince and raise awareness of homelessness in Savannah
Raise funding through Savannah’s community culture
• Public Campaigns: Focusing on false perception of the homeless
• Benefit concert/ festival• Kickstarter fundings• Biking Charity• Pub crawl charity event
• Habitat for Humanity & Homeless
• SCAD Building Arts & Service Design collaboration for smaller scale housing first plan
Implement small model to show effectiveness of housing first plan
Housing First Initiative
Build Savannah into a bigger homelessness model
Ideal: Homeless with Homes Realistic Implementation
THANK YOU!
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