Final presentation

What is Service Design?

System

Method Values

Strategies

Homeless Agencies

INDEPENDENT

COORDINATE

COOPERATE

COLLABORATE

INTEGRATE

Working Together Continuum

"Only three things happen naturally in organizations: friction, confusion, and under-performance.

Everything else requires leadership."

Stakeholders

• Homeless Individual • CSAH• Churches• HOPE House• SAFE House• Union Mission• The Salvation Army• Inner City Night Shelter• Savannah Baptist Center• etc.

• Hospitals/Clinics• Behavioral Health Services• Chatham County Municipal Courts• Development Services Department• Substance Abuse Rehabilitation Agencies• Chatham Savannah Police Department• Downtown Neighborhood Association• Department of Housing & Urban Development• Department of Health & Human Services• Department of U.S. Veteran Affairs• etc.

Beneficiary Primary Secondary

Service Package

Enhancing Services• Long-Term Stability • Job Placement• Permanent Housing• Educational programs• Long-term support network• Family Reconnection

Supporting Services• Counseling• Life-Skill Development• Job Training Programs• Transportation• Transitional Housing• Case Managers

Core Services• Food Security• Emergency Shelter• Health Services• Safety

In a 2013 census, there were 5,120 homeless people living in Savannah, GA.

Statistics provided by the Chatham-Savannah Authority for the Homeless

69%African American

28%White

1%Hispanic

2%Other

Race Adult

Adult

Youth

Youth

62% Male

38% Female

Challenges

• lack of public awareness & support• limited human resources• wide variety of needs• stagnant federal funding• short-term solutions• medical centers provide limited services

Discover Define Develop Deliver

Beginning Midterm Final

Co-Creation & Design Methods

DISCOVER

• Received feedback on our initial research• Discovered new insights and facts about the

Homeless Community• Became more aware of the issue

DEFINE

• Defined the demographic in Savannah• Addressed issues within the Savannah Community• Framed problems

DEVELOP

• Collaborated ideation• Rated value through NUF test• Developed ideas & concepts pertaining to the

framed problems

DELIVERWhat purpose do these concepts serve?How do these concepts work together?

What problems do these concepts hope to solve?How will these concepts add value to your organization?

INTERACTIVE KIOSK

ProblemMany homeless people are not aware of the resources available to them.

SolutionUtilize technology to reach out to homeless people in need of services.

Interactive Kiosk

Free & Easy, EducationalEducate the homeless on available resources with real-time services in Savannah.

Risk-Freerisk free, casual, and un-judgmental opportunity to seek aid

Self-Sufficient Fundingadvertised and funded by integrated public advertisements to the general public and homeless

Benefits

IDENTIFICATION SYSTEM

Identification System

ProblemThere is no method for quickly verifying whether an individual is actually homeless.

SolutionMakes identification and verification easy, fast, and simple.

Connected to Transportationgeneral accessibility for involved organizations for better communication and planning

Minimizes PaperworkStores the homeless person’s information on the device so that they do not have to fill out repetetive paperwork.

Benefits

Identification System How it Works

Arrive at Homeless AuthorityGet assigned a caseworker

Confidence BoosterSupport System, Success Stories, Mentor, etc.

Rehabilitation ProcessTreating Illnesses, Therapy, Job Search, etc.

Use Wristband/ID for ServicesTransportation, Food, Housing, etc.

Basic AssessmentName, DOB, Race, Gender, etc.

Skills AssessmentReading, Writing, Construction etc.

Photo TakenWhen feeling confident

Receive Preliminary AidHealthcare, Shelter, Hygiene etc.

Receive Wristband or IDEncoded with data

ID CardPresent Concept

AffordableEasy to Understand

Stays attached / Not easily lostIntegrate with society (wearable electronics)

WristbandNear-Future Concept

Bus

Can be activated or deactivated by the Homeless Authority.

Bike Share

ID or Bracelet would function as temporary free pass for:

Bike Share

ALTERNATIVE DATABASE

InterconnectedAccessibility for involved organizations for better communication and planning

Important Record BackupsElectronic backup of documentations for both homeless clients and organizations to aid any registration process

Concrete Data quantitative data to support future decision making & accurate statistics for government documentation

Holistic ViewpointInstant reference to background and nature of a homeless client with possibly experience or skills

Alternative Database

ProblemHMIS requires an annual fee and extensive paperwork required by the Federal Government.

SolutionDesign a universally accessible database to benefit all service providers.

Benefits

One day, as Nick is hanging at the bus stop, he notices a woman using an interface to get to a location

Nick then tries the interface and sees he can get directions to get free food at the food truck.

Once he arrives to the food truck, the volunteer informs him that he can get free food only bygoing to the homeless authority �rst to be in the database and recieve a propper ID.

At the Homeless Authority, Nick talks to a counselor and recieves a RFID bracelet that will serve as an ID and give him access to all services for homeless including food, clothes, transportation etc.

HOUSING FIRST INITIATIVE

• Provide a foundation for achieving self-sufficiency• Grants mental stability for homeless individual• Gives the homeless person an opportunity to regain their sense of normalcy• Creates a centralized location to access resources and services• Saves substantial money for tax payers

ProblemMany individuals relapse into homelessness once they leave the shelters.

SolutionProvide long-term support by housing individuals first, then assess their specific needs.

Housing First Initiative

Benefits

Phase 1 Phase 3Phase 2 Phase 4

?

Convince and raise awareness of homelessness in Savannah

Raise funding through Savannah’s community culture

• Public Campaigns: Focusing on false perception of the homeless

• Benefit concert/ festival• Kickstarter fundings• Biking Charity• Pub crawl charity event

• Habitat for Humanity & Homeless

• SCAD Building Arts & Service Design collaboration for smaller scale housing first plan

Implement small model to show effectiveness of housing first plan

Housing First Initiative

Build Savannah into a bigger homelessness model

Ideal: Homeless with Homes Realistic Implementation

THANK YOU!