Field Service 2014 - field service management trends
Post on 25-Dec-2014
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Field Service 2014Access to the Right Information
Empowers a Results-Driven Workforce
Top challenges facing field service organisations
72% Cut costs in field service
70%Increase field
efficiency
45%Ageing workforce (loss of knowledge and skills)
Top initiatives of the Best-in-Class
57%Improve forecasting
of and planning for future demand
36%Of all
others
40%Implement predictive analytics to enable proactive service
28%Of all others
Best-in-Class
vs Laggards
57% Management has real-time visibility into field team performance
41%
Best-in-Class
Laggards
76%
Formal mentoring and/or coaching
programmes for technicians/engineers
32%
Best-in-Class
Laggards
88%
First-time fix rates
63%
Best-in-Class
Laggards
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