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www.tsia.com
TSIA Benchmark Key Trends
Field Services
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TSIA Membership Offers the Unique Opportunity…
…to benchmark against industry pacesetters and your peers so you can identify your strengths and pinpoint where you need improvements.
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Here’s a look at 3 key research statisticsfrom TSIA’s Field Services Benchmark Study that can help you identify where to make incremental improvements to your business.
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Source: TSIA 2016 FS Benchmark Study
$93.53
Key Research Statistic #1
Is the pacesetter cost per on-site incident.
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Source: TSIA 2016 FS Benchmark Study
4.6 C-SAT
Key Research Statistic #2
Is the pacesetter overall customer satisfaction rating (on a 5-point scale) from field service on-site incident transactional surveys.
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Source: TSIA 2016 FS Benchmark Study
2.1%
Key Research Statistic #3
Is the pacesetter annual attrition rate within field services organizations.
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Benchmark your field services…
…with TSIA, and let us help you achieve pacesetter-level success.
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© Copyright 2016 Technology Services Industry AssociationSource: 2016 TSIA Field Services Benchmark Study
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