Face for Business presents its telephone answering service for Driving Instructors to the DIA

Face For BusinessBusiness Telephone Answering Service

Andy EnglishGeneral Manager

0845 031 3232

Agenda

1. UK Call Handling Statistics

2. Why we work with Driving Instructors

3. How the FFB solution works

4. What is included?

1. UK Call Handling Statistics

• £31bn - UK lost revenue

• 8/10 –Won’t leave voicemail

• 8/10 – No answer reflects poorly

• 27 Calls £3,500 in Business Booked

2. Why FFB works with Driving Instructors

• Limited availability to answer calls

• Diary management is difficult remotely

• Competitive market – 45,000 Instructors (UK)

• Help clients win new business - 1.6m tests / year

• Return on Investment = 1 new pupil (20 x £20)

3. How the FFB solution works

4. What is included?

Dedicated PA

Pool PA Support

Highly skilled PAs

• 3 stage recruitment process

• Psychometric Testing

• IQ Testing

• Induction & Training

Your FFB PA will capture…

• Name, Number, Address, Postcode

• Previous Experience

• Provisional License / Theory Test

• Needs – Male, Female, Manual, Auto

• When they wish to start

Your FFB PA will also…

• Discuss Pricing Package Options

• Agree most appropriate package

• Align booking to the correct Instructor

• Confirm the pick-up Point

• Book First Lesson

• Outline Payment Options

Message Options

Call transfers

• To UK Landlines

• To UK Mobile – 10ppm / per second billing

Face for Business - Portal

Every call recorded

Feedback

Phonebook

• Track client calls

• Block Sales calls

• Build Rapport

Online Diary

Numbers (Optional Extra)

• 0141, 0151, 0161 etc.

• 0800

• 0844

• 0845

• 0333

FREE 7 Day Trial

No long term contract

Packages from £69 per Month

Contact Details

• Andy English – General Manager

• Telephone: 0845 031 3232

• Web: www.ffb.co.uk