Face For Business Business Telephone Answering Service Andy English General Manager 0845 031 3232
Face for Business presents its telephone answering service for Driving Instructors to the DIA
Jul 07, 2015
Face for Business has recently partnered up with the Driving Instructor Association, and will be attending a number of their roadshows over the next year.
Face for Business offers a bespoke telephone answering service for driving schools and independent driving instructors. Our presentation informs instructors of the benefits of using a call handling service to capture your calls, and new pupils.
Face for Business offers a bespoke telephone answering service for driving schools and independent driving instructors. Our presentation informs instructors of the benefits of using a call handling service to capture your calls, and new pupils.
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Transcript
Face For BusinessBusiness Telephone Answering Service
Andy EnglishGeneral Manager
0845 031 3232
Agenda
1. UK Call Handling Statistics
2. Why we work with Driving Instructors
3. How the FFB solution works
4. What is included?
1. UK Call Handling Statistics
• £31bn - UK lost revenue
• 8/10 –Won’t leave voicemail
• 8/10 – No answer reflects poorly
• 27 Calls £3,500 in Business Booked
2. Why FFB works with Driving Instructors
• Limited availability to answer calls
• Diary management is difficult remotely
• Competitive market – 45,000 Instructors (UK)
• Help clients win new business - 1.6m tests / year
• Return on Investment = 1 new pupil (20 x £20)
3. How the FFB solution works
4. What is included?
Dedicated PA
Pool PA Support
Highly skilled PAs
• 3 stage recruitment process
• Psychometric Testing
• IQ Testing
• Induction & Training
Your FFB PA will capture…
• Name, Number, Address, Postcode
• Previous Experience
• Provisional License / Theory Test
• Needs – Male, Female, Manual, Auto
• When they wish to start
Your FFB PA will also…
• Discuss Pricing Package Options
• Agree most appropriate package
• Align booking to the correct Instructor
• Confirm the pick-up Point
• Book First Lesson
• Outline Payment Options
Message Options
Call transfers
• To UK Landlines
• To UK Mobile – 10ppm / per second billing
Face for Business - Portal
Every call recorded
Feedback
Phonebook
• Track client calls
• Block Sales calls
• Build Rapport
Online Diary
Numbers (Optional Extra)
• 0141, 0151, 0161 etc.
• 0800
• 0844
• 0845
• 0333
FREE 7 Day Trial
No long term contract
Packages from £69 per Month
Contact Details
• Andy English – General Manager
• Telephone: 0845 031 3232
• Web: www.ffb.co.uk
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