EVANZ Core Skills Qualification Report from the 2013 Pilot Project.
Post on 27-Dec-2015
215 Views
Preview:
Transcript
Background• EVANZ conducted industry research
– Sector size– Occupational groups– Staff skills and qualifications
• Skills Active – Industry Training Organisation (ITO) for Sport and Recreation
• Over past year…– Developed resource and assessment materials– Conducted Assessor training– Worked with 8 venues to pilot the qualification
Why was this qualification developed?
• Support and develop a pathway within the industry utilising nationally recognised qualifications
• Lots of people working in entry-level roles• Benefits from a common foundation of skills
The result so far…
• Foundation qualification for the sector • Sits across all occupational roles• An excellent induction qualification
– Tailored to the sector (developed by the sector)– Focussed ‘on the job’ qualification– Relevant to the sector
About the qualification
• on-job training and assessment programme • start to a career in entertainment venues
• Four modules:– Entertainment and Event Venues – Self management – Customer service and communication – Health and safety and hazard management
Self management
• individual responsibilities – punctuality, presentation, time management
• team work• venues expectations of workplace behaviour
Customer service and communication
• Elements of good customer service • Internal and external customers• Responding to a range of different customers • Communicating with people from other cultures • Effective interaction
– range of customer types– behaviours – complaints
Health and safety and hazard management
• Health and safety policies and procedures
• Emergency evacuation
• Venue security
Who is if for?
• People working– full-time, part-time or casual basis
• Front-of-house roles – ushers, ticketing, hospitality and security
• Back-of-house operations– stage management, security and technical roles
Benefits
• Help staff develop their career in the sector
• Recognition of foundation skills/knowledge
• Increase venue and sector consistency
• Support existing induction programmes
• Provide format for induction programmes
• Acknowledge staff/improve retention
The Pilot
• 8 venues attended assessor training • 10 assessors undertook training• 6 assessors are now fully registered • 25 trainees registered to the qualification• 3 trainees completed qualification
The Future…
• To develop a coherent, focussed qualification pathway within the industry
• Provide a mechanism to keep and develop skilled people within our industry
• To develop the next tier of qualifications looking at specific skill sets and career pathways – e.g. back of house, linking to ETNZ.
Qualifications pathwayFront of house Reception
HospitalityTicketing Security
Back of house Event technical systemsSafe manual liftingStage management
Event co-ordination and management
Team supervisionVenue managementProduction management
Team leadership First line managementAdult education and training
What’s involved?
• Training and assessment completed while trainees are working.
• Assessment tasks– written questions – observation of the trainee doing their day-to-day role in the
workplace.
• This qualification takes 3-7 months to complete.
What else?
• Cost $143.75 (incl GST)– includes learning and assessment resources– registration of achievement on the NZQA Framework – Skills Active Learning Support Advisor visits to support
trainees.
– There may be additional costs if external training and assessment is required.
top related